Responsibilities
- Deliver post-sale clinical assistance at events such as tradeshows, regional conferences, and training workshops, including on-site customer education and case support.
- Conduct remote system training sessions and support software updates, technology rollouts, and new feature implementations for customers.
- Collaborate with sales teams to support pre-sales activities, including product demonstrations tailored to customer needs.
- Work alongside Account Managers, Clinical Solutions Consultants, and Project Managers to align clinical support with business goals.
- Coordinate with Field Service Engineers, Luminary Managers, and regional leadership to ensure seamless customer service delivery.
- Support the establishment and growth of Centers of Excellence for Fusion and Navigation technologies at key customer sites.
- Provide qualified leads to Account Managers to enhance sales pipeline visibility and customer engagement.
Benefits
- Total Target Earnings includes base pay plus a performance-based incentive component.
- Compensation package features comprehensive benefits including generous paid time off, 401k with up to 7% company match, HSA with employer contribution, stock purchase options, and education reimbursement.
Compensation
Total Target Earnings includes base salary and target incentive
Work Arrangement
Remote/Travel
Responsibilities
- Responsible for providing post-sales clinical support (tradeshows, local conferences, and workshops) including onsite customer training, case support days, remote system training, software changes, upgrades, new technologies, etc.
- Support Pre-Sales customer activities as needed, including demos, in collaboration with the local field teams.
- Responsible for ensuring alignment and coordination of activities that meet defined business objectives by collaborating with the Account Managers (AM), local Clinical Solutions Consultants (CSC), Customer Project Managers (CPM), GI Luminary Managers (LM), local Field Service Engineers (FSE), Clinical Solutions Zone Managers, National Clinical Solutions Manager, Zone District Sales Leaders, National Sales Leader.
- Assist in the development and provide support to future Fusion and Navigation, Centers of Excellence Customer Sites.
- Provide AM with prospective leads to improve visibility.
- Provide post system installation education for customers to drive utilization and adoption of the tools and technology.
- Take a leadership role in the personal ownership of the learner experience through customer consultation and collaboration with internal stakeholders.
Benefits
- Total Target Earnings is composed of base salary + target incentive.
- Target Earnings pay is only one component of the Philips Total Rewards compensation package, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.
Not specified
