Responsibilities
- Support Walmart and other key retail account management activities
- Manage retailer systems, item setup, maintenance, and ongoing updates
- Prepare and maintain sales reports and retailer documentation
- Monitor inventory levels, replenishment flow, and item performance
- Support buyer meetings, line reviews, and showroom preparation
- Work closely with the Sales team to ensure all orders align with customer expectations
- Receive, review, and process retailer POs through EDI systems (e.g., SPS Commerce, TrueCommerce, Walmart Retail Link, Target Partners Online)
- Validate pricing, item setup accuracy, quantities, pack configurations, ship windows, and vendor requirements before confirming
- Monitor and resolve EDI errors, ASN issues, acknowledgments, and transmission failures
- Maintain internal order tracking dashboards and proactively update teams on order status
- Maintain compliance with all retailer-specific documentation and data standards
- Request routing with major retailers (Walmart, Sam’s Club, Target, Amazon, Five Below, etc.)
- Generate and validate ASNs, BOLs, packing lists, pallet labels, and all shipping documentation
- Coordinate pickup appointments, freight bookings, and delivery schedules
- Communicate with overseas Production and Account Services teams on inventory, shipping schedules, and compliance requirements
- Track shipments and proactively resolve exceptions, delays, or compliance issues
- Communicate with the warehouse daily on order status, pick/pack needs, labeling, and special customer requirements
- Ensure inventory availability and accuracy prior to confirming orders
- Monitor inbound container schedules and coordinate outbound priority shipments
- Support warehouse with any retailer-specific labelling or packaging instructions (PDQs, pallet programs, club packs)
Requirements
- Highly organized and detail-oriented
- Experience with the sales lifecycle of major retail accounts
- Ability to support order processing, routing, and warehouse communications
- Maintain accuracy and compliance with retailer requirements
- Work closely with Sales, Operations, Account Services, Warehouse teams, and overseas offices
Work Arrangement
Hybrid — local
Additional Information
- 4-days-in-office, 1-day-remote hybrid schedule
- Local candidates are preferred
