Responsibilities
- Maintain strong customer relationships to enhance loyalty and reduce customer turnover.
- Perform regular business reviews and deliver service reports on topics and schedules requested by the customer.
- Organize and host customer engagement activities such as meals and team-building events.
- Identify and deliver projects that generate measurable cost savings for the customer.
- Respond promptly to customer service requests and technical issues as they arise.
- Conduct data analysis to detect and resolve operational challenges upon request.
- Develop and present savings initiatives that contribute significantly to annual revenue.
- Recommend chemical or digital innovations to reduce customer operating expenses.
- Identify opportunities for process improvements and support customers in adopting them.
- Optimize customer processes by adjusting application parameters or control settings.
- Achieve yearly sales goals by expanding product usage or securing new applications.
- Pursue commercialization of new applications to drive customer performance gains.
- Increase volume in current applications to boost customer efficiency and revenue.
- Collaborate with the sales manager to prioritize target applications.
- Provide consistent, high-quality account service to ensure customer satisfaction.
- Prepare detailed service reports and conduct application testing and performance tracking.
- Conduct regular business meetings with customers to review performance and strategy.
- Troubleshoot technical issues related to processes and applications.
- Address service calls in a timely and professional manner.
- Ensure equipment is properly maintained and functioning as required.
Work Arrangement
Remote (City/Region)
