Responsibilities
- Respond quickly to sales inquiries received by phone or email.
- Assess potential customers by learning about their licensing requirements and professional objectives.
- Explain construction education offerings and related eligibility criteria clearly.
- Assist clients in choosing suitable courses and completing enrollment steps.
- Process purchases and keep CRM data current and accurate.
- Reach out proactively to prospective customers and nurture leads.
- Engage with prospects at critical stages of their decision-making process.
- Build and manage a consistent flow of qualified sales opportunities.
- Design and deliver outreach initiatives tailored to specific audience groups.
- Re-engage former customers regarding advanced or refresher training options.
- Maintain up-to-date expertise on educational products and licensing standards.
- Stay informed about licensing rules specific to different states.
- Offer advisory support on educational routes and career advancement.
- Suggest course bundles aligned with individual customer needs.
- Address detailed questions about curriculum, delivery methods, and completion criteria.
- Foster strong relationships with both prospective and enrolled students.
- Log all client communications and keep CRM records precise.
- Gather and relay customer input to help refine offerings and procedures.
- Address client issues and escalate when necessary.
- Follow up post-enrollment to confirm satisfaction with the learning experience.
- Achieve or surpass monthly sales quotas and key performance indicators.
- Monitor and report on sales activities and outcomes.
- Spot patterns and opportunities to enhance sales performance.
- Attend regular team meetings and training sessions.
- Work with colleagues to exchange effective strategies and meet shared targets.
Other
- Embodies core values: Love, Joy, Boldness, Teamwork, and Curiosity
- Focused on delivering results
- Collaborates thoughtfully with others
- Meticulous and well-organized
- Acts with appropriate urgency
