Responsibilities
- Implement and oversee platforms for intelligence, forecasting, and automation.
- Manage primary tools such as Gong, Clari, ZoomInfo/Ringlead, and others.
- Interface with vendors, handle renewals, and troubleshoot tool-related issues.
- Promote seamless communication between core tools and enhance interoperability.
- Evaluate the current GTM tech stack, recommending consolidations or additions.
- Educate the GTM team on workflows and new tool features.
- Act as the liaison with Salesforce admins for CRM data and workflow improvements.
- Support SFDC hygiene, manage account changes, and troubleshoot issues.
- Manage account scoring and enrichment to guide sellers on revenue opportunities.
- Maintain CRM enrichment through automated deduplication and integration tasks.
- Serve as the primary Ringlead owner, maintaining automated CRM hygiene and rep assignment logic.
- Act as the liaison for the Lead Management Process.
- Build and maintain automated lead routing in Ringlead.
- Architect processes for enriching and routing high-intent leads for quick follow-up.
- Support contact segmentation within CRM for accurate engagement classification.
- Collaborate with marketing on campaigns to ensure lead quality and task ownership.
Requirements
- 5-8 years of experience in a similar role.
- 3+ years hands-on CRM administration (preferably Salesforce) covering objects, flows, permissioning, and lifecycle design.
- 2+ years building and maintaining cross-system integrations and data quality processes.
- CRM administration: Salesforce object model, flows, validation, permissioning, roles, and reporting.
- RevTech administration: conversational intelligence, revenue forecasting, sales engagement, enrichment/ABM, routing/orchestration, document automation.
- Integrations: API-based integrations, field mapping, error handling, monitoring.
- Data: dedupe/normalization/enrichment strategies; data dictionary; governance.
- Project/change management: backlog management, UAT, release notes, training, adoption tracking.
- Communication and stakeholder management: clear requirements gathering, prioritization, and status updates.
Nice to Have
- Familiarity with CPQ/forecasting is a plus.
Benefits
- Comprehensive medical, dental, and vision coverage, tailored to your local needs
- PTO and public holidays to rest, recharge, and do what matters most
- Dedicated time to give back and support the communities that matter to you
- Dedicated learning days to support continuous growth, skill development, and professional learning
- Compensation that reflects your market and your value
- Support for continuing education and professional development
- Work where you thrive — remote and hybrid options available across most regions
Work Arrangement
Remote (Country)
Additional Information
- Requires working within Eastern Standard Time (EST) business hours.
- Fully remote role with flexibility to work from anywhere.
- Results-driven work culture.
- Estimated annual base salary range is between MXN 457,200 and MXN 600,000.
- Hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment.
- AI tools are designed to complement — not replace — human decision-making.
