Responsibilities
- Welcomes customers and builds relationships to guide them toward suitable financial products.
- Completes opening and closing procedures that do not involve management duties.
- Maintains a clean, organized sales floor with properly displayed and stocked inventory.
- Processes sales and loan agreements following company policies and regulatory standards.
- Manages cash and negotiable instruments in compliance with established guidelines.
- Answers incoming phone calls according to company protocols.
- Clearly explains the legal terms of pawn and purchase transactions to customers.
- Communicates professionally and respectfully with team members and supervisors.
- Collaborates with staff to ensure a positive and lasting customer experience.
- Successfully finishes all assigned training programs.
- Performs additional duties as assigned by management.
Requirements
- Capable of lifting and carrying up to 50 pounds.
- Able to perform physical tasks such as standing, walking, stooping, climbing, pushing, pulling, and lifting for extended periods, in compliance with applicable laws.
- Willingness to handle firearms and obtain firearms certification.
- Minimum age requirement is 18 years old.
- High school diploma, GED, or equivalent work experience.
- Demonstrates motivation to serve customers, work with others, and contribute as a team member.
- Able to manage multiple tasks efficiently in a fast-paced setting.
- Proficient in performing basic math calculations.
- Flexible availability to work retail hours based on business needs, including weekends and holidays.
- Comfortable using computers, POS systems, and standard office equipment.
Nice to Have
- Prior experience handling cash is preferred.
- Bilingual candidates are strongly encouraged to apply.
Benefits
- Access to comprehensive medical, dental, vision, life, and supplemental insurance plans, with eligibility requirements.
- Favorable store hours; most locations open at 9 AM and close at 6 PM, with many closed on Sundays.
- Earned Wage Access program available starting on the second day of employment, allowing withdrawal of up to 50% of earned wages up to seven times per pay cycle.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Paid vacation: one week after six months of full-time service; additional weeks granted at one year and each anniversary thereafter, up to 120 hours after five years (adjusted per state/local requirements where applicable).
- Sick/personal time: 8 hours granted after six months; 16 hours annually from year two to five, increasing to 24 hours after five years (adjusted per state/local requirements where applicable).
- Employee discount available from the first day of employment.
- Tuition Reimbursement through FirstCash Education, up to $2,000 annually for qualifying full-time employees.
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks.
- Auto-enrollment in the FirstCash 401k plan after six months of employment.
- Eligibility for the FirstCash Pet Insurance program.
Work Arrangement
On-site
Other
- Employees may be asked to assist customers outside the building, such as in parking areas or near property boundaries, or to retrieve items from external storage locations.
- Must be willing to work at different locations as business needs require.
- Submitting an application indicates consent to receive phone, text, and email communications from the Talent Acquisition Team regarding job opportunities. Message and data rates may apply. Opt out of texts by replying STOP; unsubscribe from emails by clicking the link. See https://firstcash.com/privacy-policy for details.
