Responsibilities
- Engage with customers upon arrival to build trust and guide them toward suitable financial services.
- Carry out opening and closing tasks that do not involve managerial oversight.
- Maintain a tidy, organized sales area with properly arranged and replenished inventory.
- Process sales and lending transactions following company guidelines, industry practices, and legal standards.
- Manage cash and negotiable instruments in compliance with established protocols and regulations.
- Respond to incoming calls according to company service expectations.
- Clearly explain the legal components of pawn and purchase transactions to customers.
- Communicate respectfully and clearly with team members and supervisors using effective methods.
- Collaborate across teams to ensure a positive and lasting customer experience.
- Complete all assigned training programs successfully.
- Perform additional duties as directed by management.
Requirements
- Capable of lifting and carrying up to 50 pounds as needed.
- Physically able to perform prolonged work activities such as standing, walking, bending, climbing, pushing, pulling, and lifting in compliance with applicable laws.
- Willingness and ability to handle firearms and obtain firearms certification.
- Minimum age requirement of 18 years.
- High school diploma, GED, or equivalent work experience.
- Skilled at managing multiple responsibilities in a fast-paced retail environment.
- Proficient in performing basic arithmetic calculations.
- Flexible availability to work varying shifts based on business demands, including weekends and holidays.
- Familiarity with computers, Point-Of-Sale (POS) systems, and standard office equipment.
Nice to Have
- Prior experience handling cash transactions is advantageous.
- Bilingual candidates are strongly encouraged to apply.
Benefits
- Access to comprehensive health and supplemental insurance plans, including medical, dental, vision, life, and voluntary options (eligibility applies).
- Favorable work hours with most locations opening at 9 AM and closing at 6 PM; many sites closed on Sundays.
- Earned Wage Access program available starting on the second day of employment, allowing withdrawal of up to 50% of earned wages, up to seven times per pay cycle.
- Opportunity to earn uncapped commission in addition to base hourly pay.
- Paid vacation: one week after six months of full-time service; additional week after one year; incremental increases on subsequent anniversaries, reaching 120 hours after five years (adjusted per local requirements where applicable).
- Sick/personal time: 8 hours granted after six months, 16 hours annually from years two to five, increasing to 24 hours after five years (adjusted per local requirements where applicable).
- Employee discount available from the first day of employment.
- Tuition Reimbursement through FirstCash Education, offering up to $2,000 per semester for qualifying full-time employees.
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks.
- Automatic enrollment in the FirstCash 401k plan after six months of employment.
- Eligibility for the FirstCash Pet Insurance program.
Work Arrangement
On-site
Other
- Employees may be required to assist customers outside the building, including in parking areas or on company property, or retrieve items from external storage locations.
- Flexibility to work at different sites as needed to meet business demands.
