Responsibilities
- Engages with customers warmly to build trust and recommend suitable financial products.
- Completes opening and closing tasks as outlined in non-management procedures.
- Maintains a clean, organized sales floor with properly stocked and displayed merchandise.
- Conducts sales and lending activities following company policies and regulatory standards.
- Manages cash and negotiables in compliance with established protocols.
- Responds to phone calls according to company guidelines.
- Clearly explains legal terms of pawn and purchase transactions to customers.
- Communicates professionally and respectfully with team members and supervisors.
- Collaborates with staff to ensure a positive and lasting customer experience.
- Successfully finishes all required training programs.
- Performs additional duties as assigned by management.
Benefits
- Full medical, dental, vision, life, supplemental, and voluntary benefit options (eligibility applies).
- Favorable work hours with most locations opening at 9 AM and closing at 6 PM; many closed Sundays.
- Earned Wage Access available starting on the second day of employment, allowing withdrawals of up to 50% of wages earned, up to seven times per pay cycle.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Paid vacation: one week after six months; additional week after one year; two weeks annually thereafter; 120 hours after five years (adjusted if required by local law).
- Sick/personal time: 8 hours after six months; 16 hours annually for years two through five; 24 hours after five years (adjusted per local requirements).
- Employee discounts available from day one of employment.
- Tuition Reimbursement up to $2,000 per year through FirstCash Education for qualifying full-time employees.
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks.
- Automatic enrollment in the FirstCash 401k plan after six months of employment.
- Eligibility for the FirstCash Pet Insurance program.
Work Arrangement
On-site
Other
- Capable of lifting and carrying up to 50 pounds.
- Able to perform physical tasks such as standing, walking, stooping, climbing, pushing, pulling, and lifting for extended periods, in compliance with applicable laws.
- Willingness and ability to work with firearms and obtain firearms certification.
- May be required to assist customers outside the building or retrieve items from external storage areas.
- Minimum age requirement: 18 years old.
- Demonstrates motivation to serve customers, work with others, and contribute as a team member.
- Skilled at managing multiple tasks in a fast-paced setting.
- Proficient in basic math calculations.
- Prior cash handling experience is a plus.
- Flexibility to work at different locations as business needs require.
- Availability to work a variable retail schedule, including weekends and holidays.
- Comfortable using computers, POS systems, and standard office equipment.
- Bilingual candidates are strongly encouraged to apply.
