Responsibilities
- Welcomes customers warmly and builds relationships to better understand their needs and recommend suitable financial products.
- Carries out opening and closing tasks that do not involve management responsibilities.
- Maintains a clean, organized, and well-stocked sales floor with attractively displayed merchandise.
- Processes sales and loan transactions following company policies, industry practices, and regulatory guidelines.
- Manages cash and negotiable instruments in compliance with established procedures and legal requirements.
- Handles incoming phone calls according to company service standards.
- Clearly explains the legal terms and conditions of pawn and purchase transactions to customers.
- Communicates professionally and respectfully with team members and supervisors using effective collaboration methods.
- Collaborates with colleagues to ensure a positive and lasting customer experience.
- Completes all assigned training programs successfully.
- Performs additional duties as needed and directed.
Benefits
- Full health and supplemental insurance options including medical, dental, vision, life, and voluntary plans, subject to eligibility.
- Favorable work schedule with most locations opening at 9 AM and closing at 6 PM; many sites closed on Sundays.
- Earned Wage Access available starting on the second day of employment, allowing withdrawal of up to 50% of earned wages, up to seven times per pay period.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Paid vacation: one week after six months of full-time service; an additional week after one year, increasing with tenure up to 120 hours after five years, adjusted per local regulations where applicable.
- Sick and personal time: 8 hours granted after six months, increasing to 16 hours annually from years two to five, and 24 hours after five years, compliant with local laws.
- Employee discount available from the first day of employment.
- Tuition reimbursement up to $2,000 annually through FirstCash Education for qualifying full-time employees.
- Access to over 10,000 discounts from more than 1,000 providers via FirstCash Perks.
- Automatic enrollment in the FirstCash 401k plan after six months for eligible employees.
- Eligibility for the FirstCash Pet Insurance program.
Compensation
Base pay plus potential commission; pay rate based on experience and skills, never below local minimum wage
Work Arrangement
Remote (City/Region)
Other
- Commission model rewards employees for each transaction based on individual performance and gross profit, with earning potential between 2-8%.
- Earned Wage Access is offered through NetSpend; enrollment required and certain fees and restrictions apply.
- FirstCash 401K program is available to employees aged 21 and over.
- Maximum base pay determined by candidate's relevant experience and skill set.
- Employees must agree to a binding arbitration agreement for dispute resolution.
- All pay rates meet or exceed applicable local minimum wage standards.
- Flexibility to work weekends and holidays is required.
- Bilingual candidates are strongly encouraged to apply.
Not mentioned
