Responsibilities
- Engages customers warmly to build trust and recommend suitable financial services.
- Completes opening and closing tasks as directed, excluding managerial duties.
- Maintains a tidy, organized sales floor with properly displayed and stocked inventory.
- Processes sales and loan transactions following company guidelines and legal standards.
- Manages cash and negotiables in compliance with company and regulatory policies.
- Answers incoming calls according to established service protocols.
- Clearly explains the legal terms of pawn and purchase transactions to customers.
- Communicates professionally and respectfully with team members and supervisors.
- Collaborates with staff to ensure a positive and lasting customer experience.
- Completes all assigned training programs successfully.
- Performs additional duties as assigned by management.
Benefits
- Medical, dental, vision, life insurance, supplemental plans, and voluntary benefits available upon eligibility.
- Favorable work hours with most locations opening at 9 AM and closing at 6 PM; many closed Sundays.
- Earned Wage Access program available starting on the second day of employment, allowing withdrawals up to 50% of earned wages, up to seven times per pay cycle.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Paid vacation begins with one week after six months of full-time service; increases to two weeks after one year and up to 120 hours after five years, adjusted if required by local laws.
- Sick and personal time starts at 8 hours after six months, increasing to 16 hours annually through year five, and 24 hours after five years, subject to local regulations.
- Employee discounts available from day one of employment.
- Tuition Reimbursement up to $2,000 annually through FirstCash Education for qualifying full-time employees.
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks.
- Automatic enrollment in the FirstCash 401k plan after six months for employees aged 21 or older.
- Eligibility for the FirstCash Pet Insurance program.
Compensation
Hourly base rate plus potential commission; commission based on transaction gross profit, averaging $1.20/hour additional earnings.
Work Arrangement
Remote (City/Region)
Other
- Commission plan rewards employees per transaction, with potential earnings of 2-8% based on individual gross profit performance.
- Flexible retail schedule that includes weekends and holidays.
- Work may involve assisting customers in outdoor areas such as parking lots or property grounds.
- Employees may be required to retrieve items from external storage units.
- Dispute resolution requires binding arbitration.
- Earned Wage Access is provided by NetSpend; employee enrollment is necessary with applicable restrictions and fees.
- FirstCash 401k is available to employees aged 21 and over.
- Base pay is determined by prior experience and relevant skills.
- Applicants may receive communications via phone, text, or email from the Talent Acquisition Team; standard message and data rates may apply.
- Text messages can be unsubscribed by replying STOP; emails can be unsubscribed using the provided link.
