Responsibilities
- Welcomes customers and builds relationships to better understand their needs and recommend suitable financial services.
- Completes opening and closing procedures that do not involve management duties.
- Maintains a clean, organized, and fully stocked sales area with well-presented product displays.
- Conducts sales and loan transactions following company policies, standard practices, and regulatory guidelines.
- Manages cash and negotiable instruments in compliance with established protocols and legal requirements.
- Answers incoming phone calls according to company service standards.
- Clearly explains the legal terms and conditions of pawn and purchase transactions to customers.
- Communicates clearly and respectfully with team members and supervisors using effective interpersonal techniques.
- Collaborates with colleagues to ensure a positive and lasting customer experience.
- Completes all assigned training programs successfully.
- Performs additional duties as assigned by management.
Benefits
- Comprehensive health and supplemental insurance plans including medical, dental, vision, life, and voluntary options, subject to eligibility.
- Favorable work hours with most locations opening at 9 AM and closing at 6 PM; many stores closed on Sundays.
- Earned Wage Access available starting on the second day of employment, allowing withdrawal of up to 50% of earned wages, up to seven times per pay cycle.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Paid vacation: one week after six months of full-time service; an additional week after one year, and two weeks annually thereafter; 120 hours after five years (adjusted if required by local laws).
- Sick/personal time: 8 hours after six months; 16 hours annually from years two to five; 24 hours after five years (adjusted per local regulations if applicable).
- Employee discounts available from day one of active employment.
- Tuition reimbursement up to $2,000 annually through FirstCash Education for qualifying full-time employees.
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks.
- Automatic enrollment in the FirstCash 401k plan after six months of employment.
- Eligibility for the FirstCash Pet Insurance program.
Compensation
Hourly pay plus commission up to 8% based on gross profit performance, averaging an additional $5.68 per hour.
Work Arrangement
Remote (City/Region)
Team
Team-based retail setting with collaboration across lending and sales operations among store staff.
Other
- Commission: eligible employees can earn up to 8% on transactions, averaging an additional $5.68 per hour on top of base pay.
- Commission structure is based on individual gross profit performance, ranging from 2% to 8%.
- Bilingual candidates are encouraged to apply.
- Work schedule includes weekend and holiday shifts.
- Training is mandatory and must be completed successfully.
- All employees must agree to a binding arbitration agreement.
- Enrollment in the Earned Wage Access program is required; terms, restrictions, and fees apply.
- The FirstCash 401k program is available to employees aged 21 and older.
- Details about the commission incentive plan will be shared during the interview process.
- Submitting an application constitutes consent to receive phone, text, and email communications from the Talent Acquisition Team.
- Standard message and data rates may apply for text communications.
- Text STOP to unsubscribe from texts; use the link in emails to unsubscribe from email messages.
- Equal Opportunity Employer: employment decisions are made without regard to age, color, national origin, citizenship status, disability, race, religion, creed, gender, sex, sexual orientation, gender identity/expression, genetic information, marital status, public assistance status, veteran status, or other protected characteristics.
- Reasonable accommodations are available for qualified individuals with disabilities.
Not mentioned
