Responsibilities
- Welcomes customers warmly and builds trust to guide them toward suitable financial products.
- Completes opening and closing tasks that do not involve management duties.
- Maintains a tidy, organized sales area with fully stocked and attractively displayed items.
- Processes sales and loan agreements following company guidelines, industry standards, and legal regulations.
- Manages cash and valuable items in compliance with internal policies and regulatory rules.
- Responds to incoming phone calls according to established service expectations.
- Clearly explains the legal terms and conditions of pawn and purchase transactions to customers.
- Collaborates professionally with team members and supervisors using respectful and clear communication.
- Works alongside colleagues to ensure every customer has a positive and lasting experience.
- Completes all assigned training programs successfully.
- Performs additional duties as directed by management.
Benefits
- Full range of health and supplemental insurance plans including medical, dental, vision, life, and voluntary options, subject to eligibility.
- Favorable work schedule with most locations opening at 9 a.m. and closing at 6 p.m., and many closed on Sundays.
- Earned Wage Access available starting on the second day of employment, allowing withdrawals of up to 50% of earned wages, up to seven times per pay period.
- Opportunity to earn unlimited commission in addition to base hourly pay based on transaction volume.
- Paid vacation increases with tenure: one week after six months, two weeks after one year, and up to three weeks (120 hours) after five years, adjusted as required by local laws.
- Sick and personal time begins at 8 hours after six months, increasing to 16 hours annually from years two to five, and 24 hours after five years, compliant with local regulations.
- Employee discount available from the first day of employment.
- Tuition Reimbursement up to $2,000 annually through FirstCash Education for qualifying full-time employees.
- Access to a wide network of discounts from over 1,000 companies via FirstCash Perks.
- Automatic enrollment in the FirstCash 4001k plan after six months of employment.
- Eligibility for FirstCash Pet Insurance benefits.
Compensation
Hourly base pay plus commission; potential to earn 2-8% based on gross profit from individual performance.
Work Arrangement
Remote (City/Region)
Other
- Compensation includes performance-based commission for each transaction processed, with earnings potential between 2-8% tied to personal gross profit.
- Most locations operate from 9AM to 6PM, with many closed on Sundays.
- Earned Wage Access program begins on day two of employment through NetSpend; enrollment required and terms apply.
- FirstCash 401k program available to employees aged 21 or older.
- Employees may be required to assist customers in outdoor areas such as parking lots or retrieve items from external storage.
- All employees must agree to a binding arbitration agreement as a condition of employment.
- Applicants will be contacted via phone, text, and email; messaging and data rates may apply, with options to opt out.
- Reasonable accommodations are provided for qualified individuals with disabilities.
