Responsibilities
- Welcomes every customer with a friendly approach to build trust and suggest suitable financial services.
- Completes opening and closing tasks that do not involve managerial duties.
- Maintains a clean, organized, and fully stocked sales area with properly displayed products.
- Conducts sales and financing activities following company guidelines, industry practices, and legal standards.
- Manages cash and valuable items according to established compliance protocols.
- Responds to incoming calls following company communication expectations.
- Clearly explains the legal terms of pawn and purchase transactions to customers.
- Collaborates with team members and supervisors using respectful and clear communication methods.
- Works alongside colleagues to ensure each customer has a positive and lasting experience.
- Completes all assigned training programs successfully.
- Performs additional duties as directed by management.
Benefits
- Access to medical, dental, vision, life, supplemental, and voluntary benefit plans, subject to eligibility.
- Favorable work hours with most locations operating from 9 a.m. to 6 p.m. and many closed on Sundays.
- Earned Wage Access program available starting on the second day of employment, allowing withdrawal of up to 50% of earned wages up to seven times per pay cycle.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Paid vacation begins with one week after six months of full-time service, increasing to two weeks after one year and 120 hours after five years, adjusted as required by local laws.
- Sick and personal time starts at 8 hours after six months, increasing to 16 hours annually for years two through five, and 24 hours after five years, compliant with local regulations.
- Employee discounts available from the first day of employment.
- Tuition Reimbursement up to $2,000 annually through FirstCash Education for qualifying full-time employees.
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks.
- Automatic enrollment in the FirstCash 401k plan after six months of employment.
- Eligibility for the FirstCash Pet Insurance program.
Work Arrangement
On-site
Team
Partners with the entire staff of the store
Other
- Bilingual candidates are strongly encouraged to apply.
- Ability to work weekends and holidays is required.
- Work schedule is determined by business needs.
- Employees may be asked to assist customers outside the building or retrieve items from external storage areas.
- Dispute resolution requires participation in binding arbitration.
- Earned Wage Access is provided through NetSpend; employee enrollment is mandatory with applicable fees and restrictions.
- FirstCash 401K program is open to employees aged 21 and older.
- Base pay maximum is based on relevant experience and skills for the role.
- Submitting an application indicates consent to receive phone, text, and email communications from the Talent Acquisition Team.
- Standard message and data rates may apply for text communications.
- Text 'STOP' to unsubscribe from text messages at any time.
- Unsubscribe from emails by clicking the link within the message.
