Responsibilities
- Welcomes customers and builds relationships to effectively suggest suitable financial services.
- Completes opening and closing tasks that do not involve management duties.
- Maintains a clean, organized, and fully stocked sales area with well-presented product displays.
- Conducts sales and lending transactions following company guidelines, industry practices, and legal regulations.
- Manages cash and negotiable instruments in compliance with established protocols and regulatory standards.
- Responds to incoming phone calls according to company service expectations.
- Clearly explains the legal terms and conditions of pawn and purchase transactions to customers.
- Communicates professionally and respectfully with team members and supervisors using effective techniques.
- Collaborates with colleagues to ensure a welcoming and memorable customer experience.
- Successfully finishes all assigned training programs as part of onboarding.
- Performs additional related tasks as directed by management.
Benefits
- Full benefits package including medical, dental, vision, life insurance, supplemental coverage, and voluntary plans (eligibility applies).
- Favorable work hours with most locations opening at 9 AM and closing by 6 PM; many stores are closed on Sundays.
- Earned Wage Access program available starting on the second day of employment, allowing withdrawal of up to 50% of earned wages, up to seven times per pay cycle.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Paid vacation: one week after six months of full-time service; an additional week after one year, and two weeks annually thereafter; increases to 120 hours after five years (adjusted per state/local rules where applicable).
- Sick/personal time: 8 hours granted after six months, 16 hours annually from years two to five; increases to 24 hours after five years (adjusted per local requirements).
- Employee discount available starting on the first day of employment.
- Tuition reimbursement up to $2,000 per year through FirstCash Education for qualifying full-time employees.
- Access to more than 10,000 discounts from over 1,000 brands via FirstCash Perks.
- Automatic enrollment in the FirstCash 401k plan after six months of employment.
- Eligibility for the FirstCash Pet Insurance program.
Compensation
Hourly with opportunity for unlimited commission
Work Arrangement
Remote (City/Region)
Team
Team-based environment where the associate collaborates with all store staff to support daily operations and customer service goals.
Other
- Applicants who are bilingual are strongly encouraged to apply.
- Employees may be required to assist customers outside the store or retrieve items from external storage areas.
- Work schedule includes shifts on weekends and holidays.
- Must be available for flexible retail hours based on business demands.
- Dispute resolution requires agreement to a binding arbitration clause.
- Training is mandatory and completed during the onboarding process.
- New hires must sign a binding arbitration agreement as a condition of employment.
Not specified
