Responsibilities
- Welcomes customers and builds relationships to guide them toward suitable financial services.
- Completes opening and closing tasks that do not involve management duties.
- Maintains a clean, organized sales floor with properly displayed products.
- Processes sales and financing transactions following company policies and regulatory standards.
- Manages cash and negotiable instruments in compliance with established procedures.
- Answers incoming calls according to company guidelines.
- Clearly explains the legal terms of pawn and purchase transactions to customers.
- Communicates professionally and respectfully with team members and supervisors.
- Collaborates with colleagues to deliver a positive customer experience.
- Successfully finishes all required training programs.
- Performs additional duties as assigned by management.
Benefits
- Comprehensive health and supplemental insurance plans available, including medical, dental, vision, life, and voluntary options, subject to eligibility.
- Favorable work hours with most locations opening at 9 AM and closing at 6 PM; many stores closed on Sundays.
- Earned Wage Access program available starting on the second day of employment, allowing withdrawal of up to 50% of earned wages, up to seven times per pay period.
- Opportunity to earn unlimited commission in addition to base hourly wage.
- Paid vacation accrual begins after six months; one week granted initially, increasing with tenure up to five weeks after five years, adjusted per state/local requirements.
- Sick and personal time begins after six months with 8 hours granted; increases annually up to 24 hours after five years, adjusted per state/local regulations.
- Employee discounts available from the first day of employment.
- Tuition Reimbursement through FirstCash Education, offering up to $2,000 annually for qualifying full-time employees.
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks.
- Automatic enrollment in the FirstCash 401k plan after six months of employment.
- Eligibility for FirstCash Pet Insurance program.
Compensation
Hourly base pay plus potential commission earnings; pay meets or exceeds local minimum wage requirements.
Work Arrangement
Remote (City/Region)
Other
- Compensation includes a commission structure based on transactions processed, with potential earnings of 2-8% per transaction, averaging an additional $3.25 per hour.
- Employees may be required to assist customers outside the store or retrieve items from external storage areas.
- Schedule includes flexibility with weekend and holiday shifts.
- All employees must agree to a binding arbitration agreement.
- Pay rates comply with or exceed applicable local minimum wage laws.
- Earned Wage Access is provided through NetSpend; enrollment required; terms, restrictions, and fees apply.
- FirstCash 401k program is available to employees aged 21 and over.
- Submitting an application constitutes consent to receive phone, text, and email communications from the Talent Acquisition Team.
- Standard message and data rates may apply for communications.
- Text STOP to unsubscribe from messages; click unsubscribe in emails to opt out.
- Reasonable accommodations are provided for qualified individuals with disabilities.
Not specified
