Responsibilities
- Welcomes customers and builds rapport to assess needs and recommend suitable financial services.
- Conducts opening and closing procedures that do not involve management duties.
- Maintains a clean, organized sales floor with properly stocked and displayed products.
- Processes sales and loan agreements following company policies, industry practices, and regulatory standards.
- Manages cash and negotiable instruments in compliance with established protocols and legal requirements.
- Answers incoming phone calls according to company service expectations.
- Clearly explains the legal terms of pawn and purchase transactions to customers.
- Communicates professionally and respectfully with team members and supervisors using effective methods.
- Collaborates with colleagues to ensure a positive and lasting customer experience.
- Completes all assigned training programs successfully.
- Performs additional duties as directed by management.
Benefits
- Access to comprehensive health and voluntary benefit plans, including medical, dental, vision, life, and supplemental coverage (eligibility applies).
- Favorable work schedule with most locations opening at 9 AM and closing at 6 PM; many closed on Sundays.
- Earned Wage Access available starting on the second day of employment, allowing withdrawal of up to 50% of earned wages, up to seven times per pay cycle.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Paid vacation accrual begins after six months of full-time service, with one week granted; additional weeks added at one year and each subsequent anniversary, up to 120 hours after five years (adjusted as required by local laws).
- Sick and personal time begins after six months with 8 hours granted; 16 hours annually from years two to five, increasing to 24 hours after five years (subject to local regulations).
- Employee discount available from the first day of employment.
- Tuition reimbursement up to $2,000 per year through FirstCash Education for qualifying full-time employees.
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks.
- Automatic enrollment in the FirstCash 401k plan after six months of employment for those 21 or older.
- Eligibility for the FirstCash Pet Insurance program.
Compensation
Hourly base rate plus commission (potential to earn 2-8% based on gross profit; up to $2.99/hour additional via commissions)
Work Arrangement
On-site
Other
- Commission is based on transaction volume and individual performance, with earnings potential between 2-8% of gross profit.
- Employees can earn up to an additional $2.99 per hour through commission on top of base pay.
- Bilingual candidates are strongly encouraged to apply.
- Employment requires agreement to resolve disputes through binding arbitration.
- Pay rates meet or exceed applicable local minimum wage laws.
- Earned Wage Access is provided through NetSpend; employee enrollment is mandatory with associated terms and fees.
- The FirstCash 401k plan is available to employees aged 21 and older.
- Submitting an application constitutes consent to receive communications via phone, text, and email from the Talent Acquisition Team.
- Standard message and data rates may apply for text communications.
- Text 'STOP' to unsubscribe from text messages.
- Unsubscribe from emails by using the link provided in the message.
- Reasonable accommodations are available for qualified individuals with disabilities.
