Responsibilities
- Welcomes customers and builds relationships to assess needs and suggest suitable financial products.
- Completes opening and closing procedures that do not involve management duties.
- Maintains a clean, organized sales floor with properly stocked and displayed merchandise.
- Conducts sales and loan processing in compliance with company policies and regulatory standards.
- Manages cash and negotiable instruments following established protocols.
- Responds to incoming calls according to company service expectations.
- Clearly explains the legal terms of pawn and purchase transactions to customers.
- Collaborates with team members and supervisors using respectful and effective communication.
- Works alongside colleagues to deliver a positive and lasting customer experience.
- Completes all assigned training programs successfully.
- Performs additional duties as assigned by management.
Benefits
- Comprehensive health and voluntary benefits including medical, dental, vision, life, and supplemental coverage (eligibility applies).
- Favorable work hours with most locations opening at 9 AM and closing at 6 PM; many stores closed on Sundays.
- Earned Wage Access available from the second day of employment, allowing withdrawal of up to 50% of earned wages, up to seven times per pay cycle.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Paid vacation: one week after six months of full-time service; additional weeks granted at one year and each subsequent anniversary, up to 120 hours after five years (adjusted per state/local requirements where applicable).
- Sick and personal time: 8 hours after six months, 16 hours annually from years two to five, increasing to 24 hours after five years (adjusted per state/local requirements where applicable).
- Employee discount available from the first day of employment.
- Tuition reimbursement up to $2,000 annually for qualifying full-time employees through FirstCash Education.
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks.
- Automatic enrollment in the 401k plan after six months of employment.
- Eligibility for Pet Insurance through the FirstCash program.
Compensation
Base pay rate determined by experience and skills; eligible for unlimited commission; pay meets or exceeds local minimum wage.
Work Arrangement
On-site
Other
- Bilingual candidates are strongly encouraged to apply.
- Employees may be required to assist customers outside the building or retrieve items from exterior storage areas.
- Commission plan is proprietary; pawnbrokers may earn 2-8% based on gross profit from personal performance; details shared during interviews.
- This job description does not list all duties; management may assign or modify responsibilities at any time; role may change due to accommodation or business needs; binding arbitration agreement required upon hire; pay complies with local minimum wage laws.
- Earned Wage Access is provided by NetSpend; employee enrollment required; fees and restrictions apply.
- 401k program available to employees aged 21 and older.
- Maximum base pay is based on relevant experience and skills.
- Submitting an application constitutes opt-in for job-related communications via phone, text, and email; message and data rates may apply; unsubscribe via STOP reply or email link; privacy details at firstcash.com/privacy-policy.
- The company is an Equal Opportunity Employer, providing fair treatment regardless of age, color, national origin, disability, race, religion, gender, sexual orientation, veteran status, or other protected characteristics; reasonable accommodations provided for qualified individuals with disabilities.
Not specified
