Responsibilities
- Welcomes customers warmly and builds relationships to recommend suitable financial products.
- Completes opening and closing procedures that do not involve management duties.
- Maintains a clean, organized, and fully stocked sales floor with appealing product displays.
- Conducts sales and loan activities following company policies, industry practices, and legal regulations.
- Manages cash and negotiable instruments in compliance with established protocols and regulatory standards.
- Answers incoming phone calls according to company service expectations.
- Clearly explains the legal terms of pawn and purchase transactions to customers.
- Communicates professionally and respectfully with team members and supervisors using effective methods.
- Collaborates with colleagues to ensure a positive and lasting customer experience.
- Successfully finishes all assigned training programs.
- Performs additional related tasks as assigned by management.
Benefits
- Access to comprehensive health and voluntary benefit plans, including medical, dental, vision, life, and supplemental coverage, subject to eligibility.
- Favorable work schedule with most locations operating from 9 AM to 6 PM and many closed on Sundays.
- Earned Wage Access available starting on the second day of employment, allowing withdrawal of up to 50% of earned wages up to seven times per pay cycle.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Paid vacation accrual begins with one week after six months of full-time service, increasing with tenure up to five weeks after five years, adjusted as needed per local laws.
- Sick and personal time starts at 8 hours after six months, increasing to 24 hours annually after five years, in accordance with state or local requirements.
- Employee discount available from the first day of employment.
- Tuition Reimbursement up to $2,000 annually through FirstCash Education for qualifying full-time employees.
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks.
- Automatic enrollment in the FirstCash 401k plan after six months for employees aged 21 and older.
- Eligibility for the FirstCash Pet Insurance program.
Work Arrangement
On-site
Team
Collaborates with all store staff and reports directly to store management.
Other
- Compensation includes a commission structure based on transaction volume and individual performance, with potential earnings between 2% and 8% of gross profit.
- Employees may be asked to assist customers in parking areas or retrieve items from outdoor storage locations.
- Employment requires agreement to a binding arbitration clause.
- Pay rates comply with or exceed applicable local minimum wage laws.
- Earned Wage Access is provided through NetSpend; enrollment is required and subject to fees and limitations.
- The FirstCash 401k program is available to employees aged 21 and over after six months of service.
- Base pay is determined by the applicant’s relevant experience and skill level.
- Details about the commission plan will be shared during the interview process.
- Submitting an application constitutes consent to receive calls, texts, and emails from the Talent Acquisition Team.
- Standard message and data rates may apply for communications.
- To opt out of texts, reply STOP; to unsubscribe from emails, click the unsubscribe link.
- Reasonable accommodations are available for qualified individuals with disabilities.
