Responsibilities
- Welcomes customers warmly and builds relationships to effectively suggest suitable financial products.
- Completes opening and closing tasks as outlined in operational guidelines.
- Maintains a clean, organized, and fully stocked sales area with appealing product displays.
- Executes sales and lending transactions following company policies and regulatory standards.
- Manages cash and negotiable instruments in compliance with established protocols.
- Answers incoming calls according to company communication standards.
- Clearly explains legal terms related to pawn and purchase transactions to customers.
- Communicates professionally and respectfully with team members and supervisors.
- Collaborates with colleagues to enhance the overall customer experience.
- Completes all assigned training programs successfully.
- Performs additional duties as directed by management.
Work Arrangement
Remote (City/Region)
Team
Team-oriented environment with collaboration across store staff.
Commission Plan Information
The commission incentive plan is exclusive to FirstCash. Sales associates may earn 2-8% commission based on gross profit from individual performance. Details are shared during the interview process.
Note
This job description does not include all possible duties. Management reserves the right to assign or reassign responsibilities at any time. Job duties may change due to reasonable accommodation or business needs. Employment requires agreement to a binding arbitration process for dispute resolution. Pay will meet or exceed applicable local minimum wage laws.
Communication Consent
Applying confirms consent to receive job-related communications via phone, text, and email from the Talent Acquisition Team. These may include updates on the applied role or other opportunities. Message and data rates may apply. Opt out of texts by replying STOP; unsubscribe from emails using the link provided. See privacy policy online for more details.
Equal Opportunity Employer
The company is an Equal Opportunity Employer, providing fair treatment to all applicants and employees regardless of age, color, national origin, citizenship, disability, race, religion, gender, sex, sexual orientation, gender identity, genetic information, marital status, veteran status, or public assistance status. Reasonable accommodations are provided for qualified individuals with disabilities.
Other
- Earned Wage Access is provided by NetSpend; employee enrollment is required, and terms, restrictions, and fees apply.
- The 401K program is available to employees aged 21 and older.
- Base pay is determined by relevant experience and skills related to the role.
- Bilingual candidates are strongly encouraged to apply.
- Ability to work weekends and holidays is required.
- A binding arbitration agreement is mandatory upon hire.
