Responsibilities
- Accountable for the day-to-day operations of the store, promotes a positive and productive environment.
- Partners with the Store Manager to lead and develop store employees, and recruit and retain top talent.
- Partners with the Store Manager to maximize financial goals and manage Customer Relations and Customer Satisfaction.
- Leading by example and promoting our company values the Assistant Store Manager sets the tone for a customer-centric environment.
- Alongside the Store Manager, analyzes store financial statements to ensure financial goals are met and makes adjustments as necessary.
- Commits to company asset protection through inventory control, following policies and procedures and securing customer’s loans.
- With the use of internal and external marketing tools promotes store and targets new customer acquisition.
- Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
- Monitor and assist in the training of Pawnbrokers or Sales and Loan Associates so their development meets the prescribed FirstCash standards.
- Recruit top talent, sourcing candidates through company-prescribed channels.
- Perform management-level opening and closing procedures, including but not limited to, counting cash drawers, merchandise and ensuring all procedures are followed to ensure protection of assets.
- Ensure asset protection through inventory control, property safety procedures, documentation and securing customer loans.
- Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting.
- Independently receive, evaluate, lift, carry, move, and secure customer merchandise as part of pawn, buy, and retail transactions
- Evaluate store financial statements and drive profitability through communication and goal setting.
- Ensure that operating standards meet or exceed FirstCash standards.
- Monitor loan qualification and buy processes to ensure value and integrity of all loans issued.
- Complete assigned tasks and training for self-development as requested.
- Communicate clearly to employees to ensure that they understand store mission and profit objectives.
- Remain up to date on product knowledge.
- Conduct inventory transfers and make remote bank deposits.
- Act as manager on duty in the absence of Store Manager
- Other related duties as assigned.
Requirements
- High School Diploma or GED (or equivalent experience)
- Minimum 18 years of age (*WA ONLY: Minimum 21 years of age)
- Must have valid driver’s license.
- Demonstrated ability to effectively supervise others.
- Strong desire to work, serve customers and work with people; team oriented.
- Ability to multi-task in a fast-paced environment
- Cash handling experience required.
- High energy sales personality with knowledge of jewelry and general merchandise
- Detailed oriented with strong organizational skills
- Solid written and verbal communication skills
- Analytical skills
- Ability to work independently with minimal supervision.
- Excellent work ethic and strong business sense
- Computer literate and able to use common office machines.
- Ability to become certified to work with firearms, as well as become a listed Responsible Person for a Federal Firearms License with the ATF, as needed.
Work Arrangement
On-site
Additional Information
- Employees may be asked to assist a customer on the exterior of the building (within our parking lots) or to retrieve products stored in exterior storage buildings or other areas.
- Assistant Store Managers will work 40+ hours a week. Hours worked are based on the needs of the business.
