Responsibilities
- Create a welcoming and professional customer experience by engaging positively and resolving concerns promptly.
- Support the training and development of pawnbrokers in alignment with established company standards.
- Identify and recruit qualified candidates using approved company methods.
- Oversee store opening and closing procedures, including cash and inventory counts and adherence to security protocols.
- Safeguard company assets through effective inventory management, property security, documentation, and loan safeguards.
- Manage daily store operations including inventory control, loan processing, product display, store appearance, systems use, and reporting.
- Review financial reports and promote profitability through goal setting and team communication.
- Ensure all store operations meet or exceed company benchmarks.
- Supervise loan evaluation and purchasing practices to maintain loan quality and value.
- Complete assigned tasks and developmental training as directed.
- Communicate store goals and financial targets clearly to staff.
- Maintain current knowledge of products and services offered.
- Serve as acting manager during the absence of the Store Manager.
- Perform additional duties as assigned by management.
Benefits
- Comprehensive health and voluntary benefits including medical, dental, vision, life, and supplemental insurance, subject to eligibility.
- Favorable work hours with most locations operating from 9 AM to 6 PM and many closed on Sundays.
- Earned Wage Access available from the second day of employment, allowing withdrawal of up to 50% of earned wages up to seven times per pay cycle.
- Opportunity to earn uncapped commission in addition to base hourly pay.
- Paid vacation: one week after six months, an additional week after one year, and two weeks annually thereafter; 120 hours granted after five years, adjusted as required by local laws.
- Sick and personal time: 8 hours available after six months, 16 hours annually from years two to five, and 24 hours after five years, compliant with local regulations.
- Employee discount available from the first day of employment.
- Tuition reimbursement up to $2,000 per year for eligible full-time employees through the company education program.
- Access to over 10,000 discounts from more than 1,000 companies via employee perks program.
- Automatic enrollment in the company 401k plan after six months of employment.
- Eligibility for pet insurance through the company-sponsored program.
Compensation
Hourly base rate plus uncapped commission and potential performance bonus
Work Arrangement
On-site
Team
Reports to the Store Manager and supervises pawnbrokers and other store staff.
Other
- Assistant Store Managers receive commission based on individual performance, calculated as 2-8% of gross profit from personal productivity.
- Eligibility for performance-based bonuses tied to store results.
- Work schedule includes flexibility with weekends and holidays, typically exceeding 40 hours per week.
- Firearms certification training is a required component of the role.
- Background check is implied due to responsibilities involving asset protection and regulatory compliance.
- Six-month probation period required to qualify for vacation and sick time benefits.
- Relocation is not addressed in the job posting.
- Contract duration is not specified.
- Must be able to operate POS systems and standard office equipment.
- No security clearance is specified.
- May be required to work at multiple locations based on business needs.
Not mentioned
