Responsibilities
- Educate customers on HVAC system operation and provide guidance on energy efficiency and preventive care.
- Maintain strong customer satisfaction by participating in post-service evaluations and responding to feedback.
- Actively address customer concerns to exceed expectations and ensure positive service experiences.
- Achieve high first-time repair success by arriving prepared with correct tools, parts, and diagnostic plans.
- Respond to service requests within established time guidelines to maintain reliability.
- Ensure timely responses to support customer comfort and build long-term trust.
- Diagnose HVAC system malfunctions and present viable repair or replacement options to customers.
- Meet or surpass monthly service revenue goals to support business growth.
- Identify and recommend additional services, products, or maintenance plans during customer visits.
- Enroll customers in ongoing service agreements to support recurring revenue and lasting relationships.
- Maximize productivity by efficiently handling work orders and minimizing non-billable time.
- Conduct regular maintenance, inspections, and repairs on home heating and cooling systems.
- Improve technical expertise through ongoing training, certification, and adherence to industry standards.
- Monitor and manage inventory in service vehicles to prevent shortages and overstocking.
- Follow all safety procedures to maintain a flawless safety record.
- Ensure zero safety incidents during the performance period by adhering to protocols.
- Keep accurate digital records of service details, repairs, and parts used in the service management system.
- Work collaboratively with team members, sharing insights and offering assistance when needed.
- Support a positive, cooperative team culture through respectful interactions.
- Present oneself professionally in appearance and communication during customer interactions.
- Maintain reliable attendance and punctuality for all scheduled service appointments.
- Complete any additional assigned tasks as needed.
Benefits
- Company-provided vehicle for work assignments
- Fuel card for work-related travel
- Assigned company cell phone
- Work tablet provided
- 401(k) plan with employer matching contributions
- Affordable medical, dental, and vision insurance options
- Health Savings Account with employer contributions
- Employer-paid short-term disability, life, and long-term disability insurance
- Paid holidays
- Paid time off
- Parental leave benefits
- Tuition reimbursement for qualifying education
- Discounts on various services and entertainment
- Dedicated tool allowance account
- Reimbursement for safety footwear
- Service discounts for employees, family, and friends
- Annual performance evaluations
Compensation
Competitive hourly wage plus commission and bonuses
Work Arrangement
Remote (City/Region)
Team
Remote-based role with field service responsibilities and team collaboration
Other
- Competitive compensation including hourly pay, commission, and performance bonuses
- Company vehicle provided
- Gas card provided
- Cell phone provided
- Tablet provided
- Tool account available
- Safety shoe reimbursement available
- Family and friends discounts on services
Not mentioned
