About the Role
Assist customers in booking vacation packages by providing personalized recommendations and support through phone and digital channels.
Responsibilities
- Respond to customer inquiries about vacation packages and resort options
- Provide detailed information on available destinations and accommodations
- Help clients choose travel plans based on preferences and budgets
- Guide customers through the booking process
- Answer questions about resort amenities, activities, and policies
- Process reservations and manage changes or cancellations
- Maintain accurate client records and booking details
- Follow up with customers to ensure satisfaction
- Collaborate with team members to resolve issues
- Meet performance targets for service and sales
- Stay updated on new travel offerings and promotions
- Escalate complex issues to appropriate departments
- Adhere to company policies and procedures
- Use reservation systems to manage bookings
- Communicate clearly and professionally with clients
- Handle customer concerns with empathy and efficiency
- Ensure all bookings comply with provider terms
- Promote featured resorts and special deals
- Maintain consistent work hours as scheduled
- Complete required training modules
- Report daily activities and outcomes
- Uphold brand standards in all interactions
- Assist in improving service processes
- Participate in team meetings and check-ins
- Follow data privacy guidelines when handling information
Compensation
Competitive hourly wage with performance-based incentives
Work Arrangement
Fully remote with set availability during business hours
Team
Part of a distributed customer support team with regular check-ins
Training & Onboarding
New hires receive comprehensive training on booking systems, resort details, and customer service protocols to ensure readiness for client interactions.
Growth Opportunities
Team members can advance to senior roles based on performance, with paths available in leadership, training, or specialized support functions.
Not applicable; position is remote and open to residents within the country
