Responsibilities
- Provide remote support for over 200 customers, resolving technical issues efficiently and empathetically.
- Troubleshoot and analyze software and hardware incidents following standard Philips procedures.
- Escalate critical or complex cases to senior experts when needed.
- Maintain a high level of technical knowledge and continuously grow your expertise.
- Contribute to our knowledge base and share best practices with global support teams.
- Ensure every customer interaction reflects Philips’ commitment to quality and care.
Requirements
- Fluent German (mandatory) and good English communication skills.
- Experience in customer-facing technical support roles.
- Strong analytical and problem-solving abilities.
- Degree in Computer Science or related technical field.
Nice to Have
- Knowledge of Microsoft SQL Server, DICOM, HL7, T-SQL, or scripting languages (e.g., PowerShell).
- ITIL Foundation certification and prior technical work on ISCV / XPER / IBE will be an added advantage.
- A collaborative, proactive, and customer-oriented mindset.
Work Arrangement
On-site
Additional Information
- We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This role is an onsite role.
- Minimum annual salary per the Austrian Collective Agreement: €59,015.46 gross, with a willingness to overpay based on experience and qualifications.
