Responsibilities
- Deliver high-quality customer service and first-level technical support to end users.
- Diagnose and resolve technical issues using phone, email, and web-based communication platforms.
- Maintain foundational expertise and required certifications in Microsoft, iDirect, and Cisco technologies.
- Operate both independently and collaboratively with engineers and external support partners to resolve technical issues within established Service Level Agreements.
Benefits
- health
- dental
- vision
- 4001k
- other related benefits
Work Arrangement
Remote — Lafayette
Responsibilities
- Provide superior customer service and Tier 1 support end users.
- Provide troubleshooting and technical support via phone, email, & web based tools.
- Demonstrate and maintain basic knowledge and certification on technologies related to Microsoft, iDirect, and Cisco.
- Work independently, as well as, with other engineers and support vendors to diagnose problems and bring about successful resolution within designated Service Level Agreements (SLA’s).
Benefits
- health
- dental
- vision
- 401k
- other related benefits
Work Arrangement
Remote (City/Region) — Lafayette
