About the Role
The engineer is responsible for delivering high-level service and troubleshooting support for complex analytical systems, ensuring minimal downtime for clients through proactive and reactive maintenance in laboratory and research settings.
Responsibilities
- Diagnose and resolve hardware and software issues with precision instruments
- Perform scheduled and emergency maintenance at customer locations
- Ensure equipment operates according to manufacturer and regulatory standards
- Document service activities and customer interactions accurately
- Communicate technical findings to clients and internal teams
- Install and calibrate new systems at customer sites
- Follow safety protocols during all field operations
- Maintain up-to-date knowledge of product advancements
- Respond to urgent service requests within defined timeframes
- Coordinate with technical specialists for complex issue resolution
- Provide feedback to product teams on recurring field issues
- Adhere to service level agreements and performance metrics
- Manage parts inventory and equipment logistics
- Train customers on proper instrument operation and care
- Support validation and compliance documentation
- Use remote diagnostic tools when applicable
- Escalate unresolved problems following internal procedures
- Maintain accurate service records in company systems
- Follow regional travel schedules as assigned
- Promote customer satisfaction through professional conduct
- Stay current with regulatory requirements for instrument use
- Participate in ongoing technical training programs
- Assist in product demonstrations when needed
- Report field trends to management regularly
- Ensure compliance with data privacy and handling policies
Compensation
Competitive salary and benefits package commensurate with experience
Work Arrangement
Remote with regional travel requirements for on-site customer support
Team
Part of a national technical service team supporting scientific instrumentation
Travel Requirements
- Regular regional travel expected, typically within a 75-mile radius of home base
- Occasional overnight trips may be required based on customer needs
- Engineers must maintain travel readiness and respond to dispatch schedules
Work Environment
- Field-based role with time spent in laboratories, production facilities, and research centers
- Work involves standing for extended periods and working in controlled environments
- Exposure to common lab chemicals and equipment under safety guidelines
Not available for this position
