About the Role
This role supports clients in creating tailored travel plans through online platforms, guiding them from idea to booking while working independently from home.
Responsibilities
- Assist customers in selecting travel destinations based on preferences and budget
- Build detailed itineraries including accommodations, activities, and transportation
- Communicate with clients via email and virtual meetings
- Research local attractions, weather, and travel advisories
- Update booking information in the company system
- Coordinate with third-party vendors for reservations
- Provide recommendations for dining and local experiences
- Monitor travel alerts and notify affected clients
- Handle customer inquiries promptly and professionally
- Maintain accurate client records
- Suggest travel insurance options when appropriate
- Track changes in flight schedules and pricing
- Support last-minute booking requests
- Follow up after trips to gather feedback
- Stay updated on popular travel trends
- Use online tools to generate visual itineraries
- Escalate complex issues to senior planners
- Adhere to company service standards
- Participate in weekly team check-ins
- Complete required training modules
- Ensure data privacy during client interactions
- Manage multiple client requests simultaneously
- Offer alternatives during high-demand periods
- Document client preferences for future trips
- Promote seasonal travel packages
Benefits
- Work from any location with internet access
- Flexible daily schedule within set support windows
- Paid training period upon onboarding
- Performance-based bonus opportunities
- Access to travel booking discounts
- Opportunities for career advancement
- Regular virtual team meetings
- Monthly performance feedback
- No commute or dress code requirements
- Paid holidays and time off
- Health insurance stipend
- Retirement savings plan option
- Professional development resources
- Referral bonus program
- Mental wellness support access
- Annual recognition awards
- Employee travel grants
- Flexible paid time off policy
- Parental leave policy
- Remote work equipment allowance
- Wellness activity reimbursements
- No-cost language learning platform access
- Volunteer time off included
- Cybersecurity tools provided
- Annual team retreat (optional)
Compensation
Competitive hourly rate with performance bonuses
Work Arrangement
Fully remote with flexible scheduling
Team
Small, collaborative team focused on personalized travel experiences
How We Hire
- Candidates complete a brief application and short skills assessment
- Selected applicants invited to a video interview
- Final stage includes a simulated client planning task
- Offers extended within one week of final interview
- Onboarding begins the following month
Training & Support
- Two-week onboarding with structured learning plan
- Mentor assigned for first 90 days
- Access to internal knowledge base and templates
- Weekly check-ins with team lead
- Ongoing coaching for skill development
Not available
