Responsibilities
- Manage patient census with a resolution-driven approach to close gaps in clinical and non-clinical patient care.
- Identify and coordinate community resources with patients that would benefit their care.
- Provide patient education and health literacy on the management of chronic conditions.
- Perform medication management, including identifying potential medication concerns, reconciliation, adherence, and coordinating refills.
- Assist in ensuring timely delivery of services to your patients; Home Health, DME, Home Infusion, and other critical needs.
- Resolve patients' questions and create an open dialogue to understand needs.
- Assist/Manage referrals and appointment scheduling.
Requirements
- Active CCMA certification
- At least 3 years of direct patient-facing work experience
- Technical aptitude – Microsoft Office Suite
- Excellent written and verbal communication skills
- Must have active high-speed Wi-Fi
- Must have a home office or HIPAA-compliant workspace
Nice to Have
- Epic Experience
- Bilingual
Benefits
- Health Benefits (core medical, dental, vision)
- Paid Holidays
- Paid Time Off (PTO)
- Sick Time Off (STO)
- Work from home
- 401k with company match
Work Arrangement
Remote (Worldwide)
Additional Information
- Fully remote position - Work from the comfort of your own home
- Consistent schedule - Full-Time Monday – Friday, no weekends
- Rotational on-call-once per year on average
- Must have active high-speed Wi-Fi
- Must have a home office or HIPAA-compliant workspace
