About the Role
The Hotel Booking Coordinator manages lodging reservations for clients, verifies availability, confirms details, and resolves booking issues efficiently while maintaining high service standards.
Responsibilities
- Process hotel reservation requests from clients
- Verify room availability across multiple properties
- Confirm booking details with hotels and guests
- Update reservation systems in real time
- Respond to client inquiries about accommodations
- Coordinate changes or cancellations for bookings
- Ensure rates and inclusions match agreements
- Track booking confirmations and documentation
- Communicate check-in instructions to travelers
- Resolve discrepancies in reservations promptly
- Maintain accurate records of all lodging arrangements
- Follow up on pre-arrival requirements
- Support last-minute booking requests
- Collaborate with travel consultants on client needs
- Monitor booking deadlines and deposit requirements
- Escalate complex issues to supervisors when needed
- Ensure compliance with company booking policies
- Provide status updates on pending reservations
- Assist with group booking coordination
- Verify hotel credentials and safety standards
- Handle special requests such as room types or accessibility needs
- Manage communication between third-party vendors and clients
- Track post-booking feedback from guests
- Support audit processes for booking accuracy
- Maintain confidentiality of client information
Compensation
Competitive hourly rate
Work Arrangement
Fully remote
Team
Small, agile travel operations team
What We Offer
- Flexible remote work environment
- Opportunities for professional development
- Supportive team culture
- Growth potential within operations
Application Process
- Submit resume and cover letter
- Complete a brief assessment task
- Participate in a video interview
- Final review and onboarding
Not available
