Responsibilities
- Respond to patient and client inquiries through live chat in a timely manner
- Provide accurate information about ADF Medical services and products
- Assist patients with appointment scheduling and general questions
- Troubleshoot basic issues and escalate complex cases to the appropriate team
- Maintain a friendly, professional, and empathetic tone in all interactions
- Update patient records and document chat interactions accurately
- Meet daily chat volume and customer satisfaction targets
Benefits
- Competitive hourly pay
- No phone calls — chat only
- Flexible scheduling — morning, afternoon, and evening shifts available
- 100% remote — work from anywhere
- Paid training provided
- Health benefits for full-time employees
- Performance bonuses for top agents
- Career growth opportunities within ADF Medical
- Supportive team environment with regular check-ins and coaching
Work Arrangement
Remote (Worldwide)
Additional Information
- 100% remote — work from anywhere
- Paid training provided
- Flexible scheduling — morning, afternoon, and evening shifts available
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