Responsibilities
- Own revenue, labor efficiency, and KPI performance across all Mid-Atlantic and Southeast studios, driving accountability to targets at the studio and regional level.
- Ensure consistent adherence to Studs brand standards across staffing, scheduling, visual presentation, and guest experience in a geographically dispersed portfolio.
- Analyze studio-level results to identify performance gaps, develop corrective action plans, and prioritize resource allocation across markets.
- Partner cross-functionally on new studio openings, local operational initiatives, and regional rollout of HQ-led programs.
- Manage, coach, and develop Studio Managers across the region to deliver strong team performance, engagement, and retention.
- Build leadership bench strength across markets; identify and develop internal talent for future growth roles as the region expands.
- Partner with People, Retail Training, and Piercing Education teams to ensure onboarding, development, and performance management programs land effectively across a distributed team.
- Model and reinforce a culture of accountability, inclusion, and feedback consistent with Studs values and leadership expectations.
- Serve as the field voice for the Mid-Atlantic and Southeast in HQ-level planning, providing grounded operational perspective across a diverse market portfolio.
- Collaborate with Finance and Retail Ops on labor planning, headcount alignment, and P&L management across 8+ studios.
- Support new studio openings across the region, providing pre-open field leadership, talent readiness, and post-open stabilization.
- Lead regional business reviews, talent calibration, and communication cascades across a geographically distributed team.
Requirements
- 7+ years of multi-unit retail leadership experience, ideally in service-driven or experiential environments (e.g., beauty, hospitality, or specialty retail).
- Demonstrated success managing P&L, labor %, and revenue growth across geographically dispersed markets.
- Strong track record in leadership development, coaching, and building high-performing teams in remote or distributed environments.
- Excellent organizational and communication skills; able to influence and collaborate across functions and levels without in-person proximity to HQ.
- Based in or willing to relocate to the Mid-Atlantic or Southeast region; frequent regional travel required (air travel expected), with occasional national travel for offsites or openings.
- Weekend and evening availability for studio visits and key events.
Benefits
- Comprehensive medical, dental, and vision insurance, including $0 in-network mental health visits, commuter benefits and 401k HSA (Health Savings Account) or FSA (Flexible Spending Account)
- Gender affirmation support services, EAP sessions and work/life resources
- 4 weeks accrued Paid Time Off, 7 days accrued Sick Time, 11 paid holidays, and 4 Quarterly Wellness Days (where the whole team takes time off together to recharge)
- Three months of paid Parental Leave (biological, adoptive, and foster parents are all eligible) to support a healthy work/life balance
- A paid sabbatical after four years of full-time service
- Discounts on piercings and products (we’ve got discounts to cover your friends and family too!)
- Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards and extended life insurance
Work Arrangement
Hybrid
Team
Team size: 8+ studios. Structure: geographically broad, high-growth region
Additional Information
- frequent regional travel required (air travel expected), with occasional national travel for offsites or openings.
- Weekend and evening availability for studio visits and key events.
