About the Role
The role involves providing customer support to Italian-speaking clients, handling inquiries, managing orders, and ensuring a positive customer experience through clear communication and problem resolution.
Responsibilities
- Respond to customer inquiries from Italian-speaking clients via email and phone
- Assist with order processing and track shipment status
- Resolve customer issues related to prescriptions and product availability
- Update customer records and ensure data accuracy
- Guide customers through website navigation and ordering steps
- Handle returns and refunds according to company policies
- Escalate complex medical or technical issues to specialized teams
- Maintain confidentiality of customer health information
- Communicate delivery timelines and manage expectations
- Collaborate with logistics to resolve shipping delays
- Report recurring customer issues to improve service quality
- Follow up on unresolved cases until resolution
- Provide feedback on customer pain points to internal teams
- Ensure compliance with data protection regulations
- Work in a team environment with shared performance goals
- Adhere to service level agreements for response times
- Document interactions in the customer relationship management system
- Support onboarding of new team members when needed
- Participate in team meetings and training sessions
- Adapt to changing processes in a digital-first company
- Promote customer trust through professional and empathetic service
- Monitor customer satisfaction through post-service feedback
- Identify opportunities to improve customer journey
- Stay updated on product range and service changes
- Maintain high accuracy in all customer communications
Compensation
Competitive hourly rate with performance-based incentives
Work Arrangement
Remote position with flexible scheduling options
Team
Collaborative team focused on customer satisfaction in a digital health setting
Why join us?
- Be part of a growing digital health company transforming customer care
- Work in a supportive team with regular feedback and development opportunities
- Enjoy flexible working conditions tailored to your lifestyle
- Contribute to a service that improves access to healthcare
- Use your language skills to make a real difference for customers
What we offer
- On-the-job training and ongoing learning resources
- Modern tools and technology for efficient work
- Health and wellness support for employees
- Performance recognition programs
- Opportunities for internal career growth
Not available for this position
