Remote Remote (Global) $300/month + $60 bonus

Alcachofa is hiring a Quality Customer Support (Week Shift)

About the Role

What You'll Do

Monitor user-generated ads and content daily, applying established guidelines to maintain platform integrity. Use internal systems to identify and remove spam, misleading information, or inappropriate material. Conduct regular content reviews using digital tools, contributing to a trustworthy and seamless experience for all users.

Engage in daily remote check-ins with your manager to review performance and address any emerging issues. Work independently within a clear framework, focusing on accuracy and consistency in every task.

Requirements

  • Demonstrate strong attention to detail and consistent judgment when applying moderation rules
  • Be comfortable navigating back-office systems and digital workflows
  • Communicate effectively in both English and Spanish, in writing and speech
  • Work autonomously while meeting daily quality benchmarks
  • Be available Monday through Friday, 6 hours per day, during the 12:00–18:00 COT (UTC-5) or 18:00–00:00 CET (UTC+1) window

Preferred Skills

Fluency in Italian or Portuguese, written and spoken, is an advantage but not required.

Benefits

  • Fixed monthly income of $300, plus a $60 performance bonus
  • Stable collaboration with a minimum 6-month commitment
  • Fully remote role with defined responsibilities and predictable hours
  • Two days of training provided before starting live duties
  • Daily structure supported by a responsive team and clear processes
Required Skills
attention to detailback-office toolsdigital environmentscontent moderationcustomer supportEnglish proficiencySpanish proficiencyremote workquality standardsshift work attention to detailback-office toolsdigital environmentscontent moderationcustomer supportEnglish proficiencySpanish proficiencyremote workquality standardsshift work
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About company
Alcachofa

Alcachofa es una startup tecnológica que ofrece experiencia consultiva y operativa combinada con su propia experiencia en marketing digital poco convencional, su diseño innovador y sus conocimientos en programación para crear plataformas de alto tráfico.

Desarrollan usando Golang, considerado el mejor lenguaje para crear plataformas de alto rendimiento con alto tráfico de usuarios. Ofrecen servicios como SEO, marketing, analytics, optimización de conversión, estrategia de contenido y marketing afiliado.

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Job Details
Category qa_testing
Posted a year ago