Responsibilities
- Oversee and execute prompt, precise responses to quality-related customer complaints
- Take end-to-end ownership of customer complaints based on defined business criteria, using project management and communication expertise
- Leverage customer service and process improvement skills to manage complaint resolution effectively
- Analyze internal and external quality performance to improve customer satisfaction and product quality outcomes
- Drive initiatives that support business growth through enhanced quality practices
- Lead project efforts, train new team members, and align project activities with strategic business goals
- Use data analysis to interpret trends from company-generated reports and support decision-making
