Quadient was looking for a Quadient Central Dispatch Agent | SmartRecruiters

Central Dispatch Agent (Maternity Leave Cover Fixed-Term Contract) Our organization supports businesses in their digital transformation and growth journey, enabling operational efficiency through reliable, secure, and sustainable automation processes. Our success in delivering innovation is inspired by the connections our diverse teams create daily with clients and each other. These connections make our workplace exceptional for career growth, skill development, and making meaningful impact. We are seeking an enthusiastic individual to join our Call Dispatch team within Customer Experience. This is a hybrid position (2 days/week in office, 3 days at home) with potential future remote work. Based in Stratford, London. Your role in our future: - Monitor Call Dispatch console, ensuring work orders are assigned to engineers within agreed SLA - Arrange part orders requested by engineers - Assign engineers to customer sites and raise work orders - Possess excellent communication skills for liaising with customers, engineers, account managers, and carriers - Conduct pre-installation checks including postage, form completion, tracking deliveries - Attend team meetings and update business areas - Work independently and adapt quickly to changing situations Your profile: - 6-12 months professional experience - Strong interest in technology careers - Demonstrable professional and personal development - Entrepreneurial mindset - Self-disciplined, organized, ambitious with ability to consistently meet objectives Rewards & Benefits: - Flexible Work: Hybrid work model - Continuous Learning: Global online learning platform - Inclusive Community: Empowered Communities program - Comprehensive Rewards: Competitive total rewards package - Wellbeing Support: Employee assistance program We embrace diversity and offer equal employment opportunities. We consider reasonable modifications to interview process. People. Connected.