Bulgaria Remote (Global)

LivePerson is hiring a QA Engineer II

About the Role

As a QA Engineer II, you will take ownership of quality assurance for key product areas, driving comprehensive testing strategies that span both user interface and backend services. Your work will ensure reliable, high-performing releases across web and mobile platforms through rigorous validation and proactive risk assessment.

Key Responsibilities

  • Develop and execute detailed test plans and cases covering UI and backend components, including APIs, microservices, workflows, and data integrity.
  • Conduct functional, regression, smoke, and exploratory testing across multiple platforms to uncover edge cases and critical defects.
  • Lead structured exploratory testing sessions to identify high-risk areas and improve test coverage.
  • Review product requirements and user stories to verify clarity, completeness, and testability before development begins.
  • Apply risk-based testing principles to prioritise efforts on critical functionality, complex integrations, and areas with high failure impact.
  • Collaborate closely with Product and Engineering teams to detect gaps early and elevate overall product quality.
  • Log, track, and validate defects with clear reproduction steps, ensuring timely resolution and verification.
  • Maintain accurate records of test progress, results, and coverage metrics to support release decisions.
  • Contribute to test planning, estimation, and coverage analysis to ensure strong release readiness.
  • Advocate for quality throughout the development lifecycle and help refine QA processes and best practices.
  • Support automation initiatives by identifying opportunities to expand test coverage using modern tools and frameworks.
  • Stay current with evolving QA methodologies, tools, and industry trends to maintain technical relevance.

Qualifications

Applicants should have at least four years of hands-on QA experience with proven expertise in both UI and backend testing. You must demonstrate a solid grasp of testing methodologies, test planning, and coverage analysis. Experience with API testing tools like Postman, writing SQL queries for data validation, and defect tracking in Jira or similar systems is essential.

Strong analytical abilities, attention to detail, and effective communication skills are required to collaborate across cross-functional teams. You should also be capable of mentoring junior QA members and promoting quality-first practices. Familiarity with automated testing concepts and a willingness to support automation efforts are important.

Preferred Skills

  • ISTQB or equivalent certification
  • Hands-on experience with automation frameworks such as Playwright, Cypress, Nightwatch, or Selenium
  • Working knowledge of CI/CD pipelines, including GitLab
  • Basic proficiency in Java or JavaScript

Work Environment

This is a remote role with team members based in Bulgaria, operating in a globally distributed setup. The position supports flexible working arrangements and values autonomy, accountability, and continuous learning.

Company Values

The organisation fosters a culture rooted in inclusion, individuality, and innovation. It promotes equal opportunity, supports diverse backgrounds and perspectives, and encourages personal and professional growth. As a remote-friendly workplace, it empowers employees to shape their own paths while contributing to meaningful global impact.

Required Skills
PostmanJiraPlaywrightCypressNightwatchSeleniumGitLabJavaJavaScriptSQLAPI testingUI testingBackend testingtest planningtest automation QA methodologiestest planningtest strategytest coverageUI testingBackend testingAPI testingPostmanPlaywrightCypressSeleniumGitLabJavaJavaScriptSQL
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About company
LivePerson
LivePerson stands at the forefront of conversational AI and digital customer engagement, redefining how businesses interact with their customers. Its flagship innovation, the Conversational Cloud®, empowers AI-driven dialogues for some of the world's most renowned brands, enabling seamless connections across messaging, voice, and digital platforms. Every month, LivePerson orchestrates nearly a billion conversational interactions, amassing one of the industry's largest conversational datasets. This remarkable scale enhances the precision, personalisation, and automation of its AI models, elevating the standards of customer engagement.
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Job Details
Category qa_testing
Posted 24 days ago