Responsibilities
- Act as the main contact for implementation accounts, coordinating communication between clients and internal teams.
- Lead and supervise special projects, working across departments to meet deadlines and achieve goals.
- Engage in planning discussions with new and prospective clients during pre-onboarding and onboarding phases.
- Facilitate a streamlined onboarding process by synchronizing workflows, schedules, and expected outcomes across departments.
Responsibilities
- Serve as the primary point of contact (POC) for all implementation accounts, ensuring effective communication and coordination with clients and internal stakeholders.
- Manage and oversee special projects, collaborating with multiple departments to ensure timely and successful execution.
- Participate in pre-onboarding and onboarding planning sessions with potential and new clients to ensure seamless transition and implementation.
- Ensure a smooth and efficient client onboarding experience by aligning processes, timelines, and deliverables across all involved departments.
