Responsibilities
- Lead the complete onboarding process for SME merchants joining the rewards platform.
- Set up loyalty program configurations tailored to individual merchant business models.
- Collaborate with internal technical and sales departments to ensure seamless launch timelines.
- Assist merchants in designing and rolling out promotional campaigns via WhatsApp.
- Track key campaign metrics including engagement, click-throughs, redemptions, and customer return rates.
- Create clear performance summaries to illustrate campaign return on investment for merchants.
- Actively troubleshoot merchant issues to enhance satisfaction and retention.
- Collect and analyze merchant feedback to identify potential product enhancements.
- Evaluate competing loyalty and WhatsApp-based CRM offerings to inform strategy.
- Help define new feature specifications and test product updates with merchant input.
- Develop and update standard operating procedures, onboarding documentation, and training resources.
- Support data handling, reporting, and routine administrative duties.
Work Arrangement
On-site — Singapore
Team
Dynamic and friendly environment — not for the faint-hearted!
Other
- Only Singaporeans and PRs.
- Full training and guidance in project management, and for suitable candidates, product management
- Acquire both technical and soft skills for long-term career stability and personal growth
- Opportunity to convert to full-time employment for high-performing interns
- Dynamic and friendly environment — not for the faint-hearted!
Only Singaporeans and PRs.
