As a Program Specialist I, you will manage the complete lifecycle of contract labor acquisition, serving as a trusted advisor to client teams. Your responsibilities include leading requirement intake sessions, defining job specifications, and coordinating with suppliers to identify suitable candidates. You will prepare targeted interview questions, document key details in designated systems, and ensure accurate job descriptions are shared with the supplier network.
Key Responsibilities
- Guide hiring managers through requisition stages, from intake to candidate selection, ensuring clarity on roles, timelines, and expectations
- Monitor supplier performance and sourcing strategies using reporting tools to maintain response efficiency
- Track and resolve client and supplier issues in the CRM, ensuring timely follow-up and resolution
- Oversee onboarding and offboarding processes, confirming all documentation and asset returns are completed
- Ensure compliance with service level agreements, including requisition aging, time and expense approvals, and vendor adherence
- Maintain data integrity by updating assignments, cost centers, and contract extensions in relevant systems
- Generate and maintain monthly performance and activity reports to support operational insights
- Act as a central point of contact between clients, vendors, and internal teams through regular communication
- Log all inquiries and interactions in Salesforce.com to ensure transparency and traceability
Qualifications
Successful candidates will have at least one year of experience in customer-facing or high-volume coordination roles. Strong communication, analytical thinking, and organizational skills are essential. You must be comfortable working independently with minimal supervision and adapting to shifting priorities in a fast-paced environment.
Proficiency in MS Office (Excel, Word, PowerPoint) is required, along with experience using VMS, AGS360, and Salesforce.com. A customer-focused mindset and attention to detail are critical to success in this role. A university degree or equivalent experience is preferred.
Compensation & Benefits
This position offers a salary range of 55,000 to 65,000 CAD, plus a performance-based bonus. Benefits include comprehensive health, dental, and vision coverage; retirement savings with company match; paid time off; life and disability insurance; and access to an employee assistance program. Professional development and tuition reimbursement are also available.
Work Environment
This role operates in a dynamic, collaborative setting that values initiative and personal growth. You will be empowered to take ownership of processes and contribute meaningfully to client outcomes. The organization promotes diversity, inclusion, and the ability to bring your authentic self to work.
Equal Opportunity
We are committed to equal employment opportunity regardless of race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, or genetic information. We welcome all applicants and provide reasonable accommodations upon request for those needing support during the application or interview process.
