Lead the design, governance, and ongoing enhancement of global post-sales customer processes, covering onboarding, adoption, renewals, and growth.
Collaborate with stakeholders to build consistent onboarding experiences, defining key milestones, playbooks, success metrics, and transition protocols to speed time-to-value.
Act as the primary business owner for post-sales technology platforms, such as QuadSci, overseeing data integrity, automation, governance, and user adoption.
Drive cross-functional projects aimed at streamlining workflows, enhancing user experience, and boosting operational effectiveness.
Partner with teams across Revenue Operations, Sales, Customer Architecture, Onboarding, Services, Product, Finance, and IT to prioritize improvements and manage change.
Develop governance frameworks, performance reporting, and executive communications to track process health, adoption, and business outcomes.
Assess emerging technologies and vendor solutions to inform the evolution of the post-sales technology strategy.
Proactively identify and address cross-functional risks, aligning with other program managers to ensure cohesion across the full revenue journey.

5 to 8 years of experience in program management, revenue operations, sales operations, or business transformation within a B2B SaaS environment.
Proven track record leading complex initiatives involving multiple teams, systems, processes, and organizational changes.
Strong grasp of the post-sales customer lifecycle, including onboarding, service delivery, product adoption, and expansion motions.
Experience translating business requirements into scalable, Salesforce-centric solutions that balance usability with governance.
Strong analytical, communication, and stakeholder management skills, with the ability to present effectively to senior leadership.
Direct experience with post-sales platforms such as QuadSci, Salesforce, Outreach, Seismic, or comparable systems.

Familiarity with AI-driven workflows, global operating models, and enterprise-level governance structures.

Competitive compensation determined by role and location, independent of prior salary history.
Comprehensive health insurance coverage for employees and dependents in many regions.
Flexible work arrangements with adaptable schedules and remote-first policies for most roles.
Generous annual paid time off allowance.
Annual giving match of up to $2000 (or local equivalent) for charitable donations and volunteer service.
Up to 40 hours of paid time per year to support volunteer activities of personal significance.
Inclusive parental leave policy offering at least 16 weeks for all new parents.

Base salary only; no variable compensation. Eligible for stock program and 401k matching.

Remote (Worldwide)

Distributed team with a focus on collaboration and inclusion.

The company operates as a distributed organization with a strong commitment to diversity and inclusion.
It is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status, or any other legally protected characteristic.
Applicants with disabilities are encouraged to apply, and accommodations are available upon request.
To request accessibility support during the application or hiring process, email candidate_accessibility@elastic.co.
Export control regulations apply: individuals located in or nationals of Belarus, Cuba, Iran, North Korea, Syria, Russia, or annexed Ukrainian territories (Crimea, DNR, LNR, Kherson, Zaporizhzhia) may require an export license to be employed.
Compensation consists of base salary only; there is no variable pay component.
Eligible employees may participate in the company's stock program.
Company offers dollar-for-dollar 401k matching up to 6% of eligible earnings.

Not specified

Endgame Systems, LLC is hiring a Program Manager, Revenue Journey Office