Responsibilities
- Break down strategic goals into structured analyses, tasks, and clear deliverables.
- Support cross-functional workstreams across Sales, Servicing, Billing, Product, and Technology.
- Conduct data analysis, process mapping, and issue identification to highlight risks and opportunities.
- Help design and execute small-scale pilots across onboarding, servicing, and pricing.
- Track KPIs, analyze pilot performance, and generate insights to support decision-making.
- Assist in converting successful pilots into operational processes with Product and Technology teams.
- Prepare polished executive-ready documents, presentations, and dashboards.
- Maintain strong project discipline—timeline tracking, risk logs, RAID items, follow-ups, and documentation.
- Work independently with minimal oversight and proactively push progress forward.
Requirements
- Bachelor’s degree in business, finance, analytics, engineering, or a related field—or equivalent experience
- 1–4 years in business operations, strategy execution, consulting, or process improvement (internships acceptable if highly relevant).
- Demonstrated ability to break down ambiguous problems into structured components.
- Strong analytical skills, including comfort with data manipulation and KPI tracking.
- Excellent communication and slide‑building skills (comfortable presenting to managers and directors).
- Experience working in fast-paced, matrixed environments.
- Ability to manage multiple workstreams and follow through without constant direction.
Nice to Have
- Experience at a top-tier consulting firm (e.g., McKinsey, BCG, Bain, Accenture Strategy, Big 4 Advisory) or comparable consulting/project-based environment.
- Exposure to transformation, operating model redesign, or customer experience improvement initiatives.
- Experience with process mapping tools and project tools (JIRA, Confluence).
- Strong proficiency with Excel and PowerPoint; familiarity with SQL or BI tools (Power BI, Tableau) is a plus.
- Prior experience in payments, financial services, or fintech preferred but not required.
- Demonstrated problem‑solving toolkit (hypotheses, root-cause analysis, stakeholder interviews, KPI frameworks).
Benefits
- Health insurance
- Health savings account
- Dental insurance
- Vision insurance
- 401(k) matching
- Life insurance
- Paid time off
- Parental leave
- Disability insurance
- Childcare assistance
- Education reimbursement
- Fitness membership
- Volunteer time off
Additional Information
- Must be willing to submit to a background investigation and drug test as part of the selection process.
- This position is not eligible for visa sponsorship.
- Applicants must have authorization to work in the country without the need for sponsorship.
