Milan, Torre Velasca, Piazza Velasca 5, 20122 Milan, Italy Remote (Global)

ServiceNow is hiring a Program Director

About the Role

The ideal candidate will oversee large-scale programs, drive execution, coordinate stakeholders, and apply best practices in program governance to deliver measurable business impact.

Responsibilities

  • Lead end-to-end delivery of enterprise-wide programs
  • Define program goals, timelines, and success metrics
  • Coordinate cross-functional teams across multiple departments
  • Monitor progress and adjust plans to meet objectives
  • Identify and mitigate risks affecting program outcomes
  • Ensure alignment between project activities and strategic priorities
  • Facilitate communication among stakeholders and leadership
  • Develop and maintain program documentation and reporting
  • Apply standardized methodologies to improve consistency
  • Drive continuous improvement in program execution
  • Manage dependencies across related projects
  • Support change management efforts tied to program delivery
  • Ensure compliance with internal governance standards
  • Lead program reviews and status updates
  • Integrate feedback from key partners
  • Promote collaboration between technical and non-technical teams
  • Track resource allocation and utilization
  • Escalate critical issues with recommended solutions
  • Maintain focus on quality and customer impact
  • Support budget planning and financial oversight
  • Champion agile and lean practices where applicable
  • Ensure deliverables meet scope and timeline expectations
  • Build strong relationships with internal teams
  • Drive transparency in reporting and decision-making
  • Foster accountability across program participants

Compensation

Competitive salary and comprehensive benefits package

Work Arrangement

Hybrid work model with flexibility based on location and role requirements

Team

Collaborative environment within a global technology organization focused on innovation and operational excellence

Why Join Us

  • Work in a dynamic environment that values innovation, inclusion, and professional growth
  • Be part of a company shaping the future of digital workflows
  • Access opportunities for career advancement and skill development
  • Contribute to meaningful projects with global reach

Diversity and Inclusion

  • We are committed to building a diverse and inclusive workplace
  • Equal opportunity is provided to all employees and applicants
  • Different perspectives are valued and encouraged
  • Policies support fairness and belonging across teams

Available for qualified candidates based on business needs and location

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About company
ServiceNow
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
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Job Details
Category management
Posted 14 days ago