Responsibilities
- Review and obtain information from internal and external systems, as required
- Create new files as necessary
- Create, maintain, and update case lists as needed for the program
- Monitor activities of and providing guidance to program personnel to aid in the compliance with client and firm guidelines and protocols
- Track key performance metrics and case deadlines on a large volume of files; update internal and client-facing databases and systems as needed
- Analyze program data and provide stakeholders with updates on a regular basis
- Organize and distribute program documents and information as needed
- Coordinate regular team meetings as required
- Assist in the preparation of reports and presentations
- Correspond with clients, claims professionals and attorneys regarding issues, metrics, workflows, and deadlines
- Respond timely to emails, questions, and one-off program related requests
Requirements
- Strong computer skills, including document management systems, Microsoft Word, Outlook, PowerPoint, and Excel
- Strong written and oral communication skills
- Ability to apply critical thinking skills, identify and understand the cause of problems, and suggest and implement solutions
- Ability to multitask, prioritize and balance competing demands to meet deadlines
- Ability to work independently as well as part of a team
- Ability to thrive in a fast-paced environment
- Attention to detail
Nice to Have
- 3 or more years civil litigation experience in a law firm or with an insurance company preferred
- Bachelor’s Degree and/or paralegal certificate preferred
- Advanced Excel skills preferred, including the ability to organize, compare, combine, process, and manipulate large data sets, and create and use pivot tables and functions
