About the Role
Serve as a key point of contact for customers needing technical guidance, diagnosing issues, and delivering effective solutions to support product adoption and satisfaction.
Responsibilities
- Respond to customer inquiries about product functionality and performance
- Diagnose and resolve technical issues reported by users
- Document support cases with accurate details and resolution steps
- Escalate complex problems to engineering or development teams
- Maintain up-to-date knowledge of product features and updates
- Assist in creating user-facing technical documentation
- Guide customers through troubleshooting workflows
- Follow established support protocols and service level agreements
- Track and monitor ongoing support tickets to ensure timely resolution
- Collaborate with cross-functional teams to improve product usability
- Identify recurring issues and recommend product enhancements
- Participate in onboarding and training for new support staff
- Provide feedback to product teams based on customer interactions
- Support product demonstrations and customer onboarding sessions
- Ensure compliance with data privacy and security standards
Nice to Have
- Experience supporting enterprise-level software products
- Background in compliance or regulatory technology solutions
- Familiarity with supply chain data management systems
- Certifications in technical support or IT service management
- Multilingual communication abilities
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model
Team
Collaborative team environment focused on customer success
Why Join Us
- Be part of a growing company dedicated to simplifying complex compliance challenges
- Work with a diverse, inclusive team that values innovation and integrity
Growth Opportunities
- Access to professional development programs
- Clear pathways for career advancement within technical and customer success tracks
Available for qualified candidates
