Responsibilities
- Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
- Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit
- Partner with our engineering team to document and reproduce bugs
- Surface trends and insights from customer feedback to the team at large to inform product choices
- Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations
Requirements
- Passion about technology, quality, and Linear’s mission
- Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users.
- Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile).
- Based in U.S. or Canada Pacific or Mountain Time only
Nice to Have
- Familiarity with SQL, Javascript, APIs, and GitHub is a plus.
- If you don’t have direct experience in these areas, curiosity to learn more is desirable as well.
Benefits
- Competitive salary and equity
- Employee-friendly equity terms including early exercise in the US and extended exercise windows
- Daily meal and coffee stipend on every workday
- Paid co-working space or desk
- Health coverage (based on country requirements)
- 5 weeks paid vacation, plus local statutory holidays
- 4 months paid parental leave
- Paid month off after 4 years & every 2 years thereafter
- Regular team events and off-sites
- Remote-first with no required commute
Team
Structure: distributed across North America, Europe, and Australia
Additional Information
- This is not a product engineering role
- All official Linear hiring communication comes from an @linear.app email address
- All open roles are listed at linear.app/careers
- We never ask candidates for payment or financial information
- Suspicious messages can be reported to security@linear.app
