Responsibilities
- Deliver timely customer assistance through phone, email, and additional communication methods.
- Foster and sustain strong connections with designated customer accounts.
- Document all customer engagements, diagnostic steps, and solutions accurately.
- Observe system dashboards and security notifications, responding quickly to incidents.
- Reproduce and diagnose reported issues using internal documentation and standard procedures.
- Work with internal departments to address advanced technical challenges.
- Support the deployment of application updates to ensure seamless rollouts.
- Detect and fix system faults to ensure consistent, high-level performance.
- Assist in configuration change initiatives and verify correct execution.
- Execute release scripts and conduct testing to confirm configuration accuracy.
- Carry out regular administrative duties essential for daily operations.
- Handle communications from shared mailboxes in an organized and timely manner.
- Keep technical and process documentation current and accessible.
- Provide after-hours support as needed to maintain uninterrupted service.
Benefits
- Employee-funded private medical insurance with optional family coverage at extra cost.
- 25 days of paid annual leave annually, with flexibility to buy or sell days (full-time equivalent).
- Life assurance coverage equal to four times base salary, funded by the employer, with optional upgrades.
- Group pension plan featuring employer contributions up to 8.5%.
- Range of customizable flexible benefits tailored to personal preferences.
- Free access to LinkedIn Learning, offering over 15,000 courses across diverse topics for self-paced learning.
Work Arrangement
Hybrid
Other
- Applicants must show proof of existing right to work and travel in the UK.
- All job offers depend on successful background checks, reference verification, and occupational health clearance.
- Some roles may require a Disclosure Barring Service (DBS) check based on position responsibilities.
- Recruitment agencies are not accepted for this role.
- The company promotes equal opportunities and encourages applications from all backgrounds.
- Candidates with accessibility requirements during hiring or interviews are encouraged to inform the team for reasonable accommodations.
