Responsibilities
- Spearhead the product strategy for user protection, managing programmatic Org Verification, KYC processes, and Fraud Detection.
- Secure the user journey by shipping product changes to our user onboarding to better capture verification data while maintaining a seamless activation flow.
- Ship internal tooling to empower our support teams to quickly identify and take action on bad actors.
- Configure monitors and alarms through vendors like Stripe Radar to proactively mitigate risk and decrease scammers.
- Identify and mitigate link spam that degrades Donorbox's domain authority and search ranking, including in AI-powered search tools and answer engines.
- Recommend and collaborate with other Service and Product Line engineering teams on changes within their remit.
- Work closely with Site Reliability Engineering (SRE) to improve WAF rules and platform monitoring.
- Collaborate with the Payments team on refund and chargeback workflows to mitigate financial risk.
- Manage platform integrity by overseeing policies around User Generated Content, Content Safety, Spam, and
- Lead the verification badge product & program
Requirements
- 5+ years of product management experience, with proven experience within Trust & Safety, Fintech, or B2B SaaS platforms
- Proven track record of successfully developing and launching risk mitigation, identity verification (KYC/KYB), or fraud detection features.
- Working knowledge of GDPR and data protection principles, with practical experience implementing product compliance measures (full legal expertise is not required, but a strong compliance mindset is)
- Working knowledge of SEO fundamentals and domain authority, particularly how platform-generated spam and low-quality links impact search reputation.
- A hands-on, analytical mindset and enjoy diving into data to measure product impact and success.
- Excellent communication and negotiation skills, capable of balancing technical debt discussions with stakeholder feature requests.
- Passionate about the nonprofit sector and driven to make a positive impact.
- A global mindset that understands the diverse needs of organizations worldwide.
- Strong ability to analyze different business scenarios, user friction points, and risk metrics.
Benefits
- Fully remote work from the comfort of your home
- Eligibility for employee equity plan (stock options)
- Reimbursement package for home office expenses and professional development, up to $1.5k
- Generous time off policy of 21 days (birthday included 🎉), 8 holidays of your choice, and 2 paid volunteer days
- Wellness program with fitness and mindfulness classes
- Love your work and our mission of serving nonprofits!
Work Arrangement
Remote (Worldwide)
Team
Team size: 150-person. Structure: fully distributed and diverse 150-person team based in 16+ states and 23+ countries
Additional Information
- Final compensation will depend on experience, skills, and location.
- Background & Reference Checks
