About the Role
This role is responsible for shaping the product vision and roadmap for fulfilment-related customer experiences, working closely with engineering, design, and operations teams to deliver scalable solutions that enhance delivery performance and user trust.
Responsibilities
- Define product strategy for order fulfilment features and customer touchpoints
- Identify customer pain points in the delivery process through data and feedback
- Collaborate with cross-functional teams to design and launch new logistics capabilities
- Prioritize backlog items based on business impact and technical feasibility
- Translate customer needs into clear product requirements and user stories
- Monitor key performance indicators related to delivery speed and success rates
- Drive continuous improvement of the post-purchase customer journey
- Work with operations teams to align product features with fulfilment capabilities
- Evaluate new technologies and third-party services for integration opportunities
- Ensure compliance with service level agreements across delivery networks
- Manage end-to-end product lifecycle from concept to launch and iteration
- Conduct competitive analysis to identify differentiation opportunities
- Facilitate stakeholder workshops to gather input and build alignment
- Communicate product updates and roadmaps to internal teams
- Support A/B testing initiatives to validate feature effectiveness
- Develop metrics dashboards to track product performance
- Balance customer needs with operational constraints in product design
- Lead discovery sessions to explore new fulfilment models
- Ensure accessibility and usability across fulfilment interfaces
- Maintain documentation for product features and decision rationale
- Coordinate with customer service to address recurring fulfilment issues
- Incorporate sustainability considerations into product planning
- Escalate risks and dependencies that impact delivery timelines
- Promote a customer-centric culture within the product team
- Stay updated on industry trends in e-commerce logistics
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model
Team
Part of the product team focused on customer-facing logistics and delivery solutions
Why This Role Matters
Efficient and reliable fulfilment is critical to customer satisfaction and repeat business. This role directly influences how customers experience delivery, shaping trust and loyalty through timely, transparent, and hassle-free service.
What You’ll Achieve
Launch features that reduce delivery times, improve tracking accuracy, and minimize failed deliveries. Deliver measurable improvements in customer satisfaction scores and operational efficiency within the first year.
Available for qualified candidates
