Responsibilities
- Set up and configure trial environments before launch, including feature flags, user accounts, and test cases, in coordination with Product Operations to ensure quality assurance.
- Conduct initial onboarding sessions and product demonstrations for legal and operations teams, simplifying advanced AI capabilities into practical workflows.
- Deliver required follow-up training one week after kickoff, focusing on advanced tools such as AI Drafts and Case Companion to deepen user proficiency.
- Use daily usage analytics to detect disengagement, then initiate re-engagement through personalized emails, resources, or individual coaching sessions.
- Collect and document client feedback, pain points, and new feature suggestions, contributing monthly enhancements to training or onboarding processes.
- Maintain strict adherence to the 14-day trial timeline, including scheduled touchpoints, dashboard updates, and internal readiness checks.
- Customize onboarding experiences to align with each client’s operational needs, demonstrating the full capabilities and value of the platform.
Benefits
- Multiple options for medical, dental, and vision insurance coverage for employees and their families
- Supplemental insurance plans available for life, accident, and critical illness events
- Flexible paid time off, sick leave, and both short-term and long-term disability benefits
- Observance of 10 U.S. holidays and statutory holidays in Canada by province
- Stipend provided for home office setup
- Retirement savings plans: 401(k) for U.S. employees and RRSP for Canadian employees
- Paid leave available for new parents
- Program supporting in-person local gatherings for team members
- Physical office locations in San Francisco and Toronto
Responsibilities
- Set up and configure trial environments before launch, including feature flags, user accounts, and test cases, in coordination with Product Operations to ensure quality assurance.
- Conduct initial onboarding sessions and product demonstrations for legal and operations teams, simplifying advanced AI capabilities into practical workflows.
- Deliver required follow-up training one week after kickoff, focusing on advanced tools such as AI Drafts and Case Companion to deepen user proficiency.
- Use daily usage analytics to detect disengagement, then initiate re-engagement through personalized emails, resources, or individual coaching sessions.
- Collect and document client feedback, pain points, and new feature suggestions, contributing monthly enhancements to training or onboarding processes.
- Maintain strict adherence to the 14-day trial timeline, including scheduled touchpoints, dashboard updates, and internal readiness checks.
- Customize onboarding experiences to align with each client’s operational needs, demonstrating the full capabilities and value of the platform.
Benefits
- Multiple options for medical, dental, and vision insurance coverage for employees and their families
- Supplemental insurance plans available for life, accident, and critical illness events
- Flexible paid time off, sick leave, and both short-term and long-term disability benefits
- Observance of 10 U.S. holidays and statutory holidays in Canada by province
- Stipend provided for home office setup
- Retirement savings plans: 401(k) for U.S. employees and RRSP for Canadian employees
- Paid leave available for new parents
- Program supporting in-person local gatherings for team members
- Physical office locations in San Francisco and Toronto
Other
- All benefits and perks apply exclusively to full-time employees
- The company is committed to equal employment opportunity and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability
