Responsibilities
- Conduct qualitative and quantitative user research, including interviews, surveys, shadowing, and usage analytics to understand workflows and pain points.
- Analyze findings to determine efficient, flexible, and consistent workflows that address user needs.
- Create design artifacts (user journeys, personas, storyboards, etc.) to communicate design concepts and strategies.
- Translate research insights into polished, high-fidelity designs using Figma and similar tools.
- Continuously refine ideas and designs by incorporating user feedback through usability testing, prototypes, and other interactive solutions.
- Inspire internal and external stakeholders by presenting futuristic innovative ideas.
- Evaluate, choose, and implement an industry-leading design system framework (such as Material UI, Ant Design, Chakra UI, or Tailwind CSS).
- Maximize design and developer productivity by building a component library (in Storybook or similar tool).
- Populate both the design system and style guide with content, including typography, colour schemes, iconography, and component guidelines.
- Ensure designs adhere to accessibility standards (WCAG guidelines) and support scalability across future platform iterations.
- Partner with developers to ensure smooth handoff and implementation of design assets.
- Deliver all design assets, including annotated screens, style guides, workflows, and component libraries, ensuring the development team has everything needed for rapid implementation.
- Work closely with cross-functional teams to align design goals with business objectives.
- Help plan and execute beta testing to validate design effectiveness, iterating based on feedback to improve usability and satisfaction.
Requirements
- 6+ years in a combined Product and/or UX design role, focusing on SaaS platforms, enterprise applications, and/or large-scale platform redesigns.
- Expertise in creating and/or maintaining scalable design systems and style guides for SaaS platforms.
- Strong portfolio showcasing impactful UX design projects and case studies.
- Expertise in user research methodologies, workflow mapping, wireframing, and prototyping.
- Strong proficiency in Figma.
- Knowledge of Storybook (or similar platform) for creating and managing high-fidelity designs.
- Experience creating components using Material UI, Tailwind CSS or other responsive design frameworks.
- Strong communication and trustworthiness to effectively collaborate with cross-functional teams.
- Strong storytelling and presentation abilities.
- Experience mentoring or leading design teams/projects.
- Comfortable with fast-paced, iterative development cycles and enjoys the collaborative energy of a growing start-up.
Nice to Have
- Track record of multi-persona research and design in B2B or B2B2C environments.
- Proven experience with compliance-heavy or data-driven applications.
- Familiarity with accessibility standards (WCAG) and best practices for enterprise platforms.
- Ability to travel domestically and internationally 2-4 times a year.
Benefits
- Remote work and flexible working hours
- Mentorship and development opportunities (to help you achieve your career goals!)
- Extended medical & dental benefits
- Healthcare spending account
- $3,000 annual Health and Wellness Spending Account to support your overall wellbeing
- Employee assistance program (EAP)
- Flexible (Unlimited) Time Off: No annual cap on vacation, supported by a trust-based, flexible approach to time away.
Additional Information
- Ability to travel domestically and internationally 2-4 times a year.
